Phone Power

Until recently, I would have never dreamed of chastising this company, but their service and support is now heading down the tubes at flank speed. Unfortunately, call hold times to get to speak to customer service or tech support have become prohibitive. Half hour to an hour PLUS any time any day of the week, NOT GOOD!!! On 2 occasions over the past 2 1/2 years I've been a Phonepower subscriber, my voice mails and faxes mysteriously disappeared from my online account info. Went through hours of phone calls to find out what the heck happened. Still no resolution on the 2nd go around as I write this and I'm getting VERY FRUSTRATED.  As I write this review, my voice mail password all of a sudden doesn't work and blocked numbers are getting through. Over THREE hours on the phone alone this morning including hold times and I get a guy who sounded like he was either stoned or just got out of bed.

One nice feature they offer is the ability to have a blocked call list and have those calls go to voice mail or a busy signal, a handy tool for stopping annoying collection agency calls and the like DEAD in their tracks. Although you can have up to 50 numbers on that list, there's no indication on the site that there's a 50 number limit. The system allows you to enter more than 50 numbers with NO WARNING INDICATION that you've gone above the 50 number limit and numbers you enter beyond 50 limit will still get through. This is something I've been complaining about for the last 2 years. Despite the fact that whomever I talk to in tech support agrees this is a flaw in the design of the Phonepower website and they'll alert the web masters, after all this time, THEY'VE STILL DONE NOTHING ABOUT IT!

The insane call hold times are now the main reason I no longer recommend Phonepower as I used to ...... to everyone I know. As they've grown, they have not added customer service reps to handle the increase in subscribers, and like most businesses, are going all out to cut costs, AT THE CUSTOMER'S EXPENSE, AND IT NOW SHOWS!

Bottom Line: A service that started off great and was so for over 2 years, but now has all the signs of going downhill, FAST.

I wish I had known about VOIP while I was shelling out 50 bucks a month for landline service. Surprisingly, the switch went smoothly ( I was a little worried about that) and I got to keep my number. I'm happy with my choice of Phone Power. Took a little over a week to be fully set which I think is pretty standard if your keeping a number. Service has been steady and I'm enjoying paying a fraction (14.95 plan) of what I was paying before.

Finally customer service in the U.S.! I was so glad to hear that when I called. I didn't have to spend a lot of time on the phone with them since they clearly explained the answers to any of my questions. I give them a big thumbs up on their technical support. I had an agent walk me through the set up, which actually turned out to be pretty easy. Great price, helpful support, and my service has been steadily reliable. Also echoing other customers that are happy to be able to utilize that cloned second line feature to have a couple calls going at once. I like to spread the word when I find a reliable company and will be referring my friends to take advantage of the $10 refer a friend credit.

I ordered Phone Power for a few months.  It seemed like outages would keep happening almost on a daily basis by the time I cancelled my account.  I could never trust the phone to stay working.  Got stuck in an emergency room and couldn't call home as they had another outage.  If they could fix their actual downtime (not what they post) it would be a good company.  Don't try and contact them during an outage,  their webbased communications would shut down before you got to them, and surprisingly their tech support answering machine was full and wouldn't take messages.  Not what I wanted in a company.