Phone Power

For competitive rates, Phone Power serves every one, from a single-line residential customer to a corporate call center, and everyone in between. They also provider International calling plans that allow for unlimited calling to a specific number of countries (depending on the plan you select). Phone Power also provides helpful online quick links and e-guides to their customers seeking support, as well as support chat, email, and telephone number. They are even available for a select number of weekend hours!

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Treated like a criminal - Phonepower

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
Paid everything up front and barely used their service. After the two years I had a hard time finding the phone hardware because I hadn't used it in a year (and we moved). When I didn't want to continue with their service things went south. Horrible customer service. I tried to work with them but they were bullies. They wanted their hardware back. Ok, that makes sense. Well, I eventually found the equipment and I told them I found it and would send it in. They still put collectors out for me with annoying daily phone calls even though I TOLD THEM I HAD THE EQUIPMENT. I am self employed and I have never treated anyone like that. Shame shame Phone Power. The worst part is that they wanted to charge $99.50 for a box that was clearly less than $40 in cost. Warning to all - don't trust their business practices. They have no concern for anyone but themselves.
they have what they say they have
Customer service
No

Substandard quality service, still long way to go - Phone Power

user_review
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
2.6
Average: 2.6 (1 vote)
I am having phonepower service currently. I have two different brand cordless set connected to two lines. The call quality is great, however the service is not reliable. I am not very pleased with the interface setting up call forwarding/simultaneous ringing through web interface. Very confusing and not straight forward. I donot want to have a primary phonepower service. I am not going to renew after 2 year service. Almost every month I see phonepower techincal difficulties such as (out of service for 30 mins or can't dial toll free numbers). I don't like this kinda interruption. Otherwise, I stayed an hour long interview and then stayed hour long outgoing call and recieved long calls all worked backed to back fine with crystal clear call quality. I have downstream(30mbps) and upstream(3mbps) any given point which is exceptionally good for decent call quality. I will go back to viatalk which is more reliable than phonepower. I would not recommend phonepower right at this time, let them polish up their quality and then worth trying.
Crystal quality phone calls when it works. Internet cable which is high speed very almost zero downtime. At a same time connected two lines works fine. International calls works great.Setup is fairly easy. I use xp or 7 shouldn't matter.stayed on long calls without interruption.
(a) I have a hard time to setup simultaneous ringing/call forwarding through web interface. In my opinion it is very confusing and not straight forward. (b) I can't get more than one month call records which doesn't make any sense. (c) Service is not reliable which bothers me. When I pick a voip service as a primary phone service it better be reliable. Every month I see that phonepower goes out of service for an hour or can't dial toll free phones. Once I call customer service they say we are working on the problems, which is not good for me. I had a better service with Viatalk and I am switching back to them . The price is not cheap like magicjack either. So paying a premium I expect a good quality service which in my opinion phonepower doesn't deliver. Once they polish up their quality I might consider . At this point of time I don't recommend phonepower.
No

Happy With PhonePower So Far

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
ISP recommended Broadvoice so I went to the website and selected 1 year pre-pay plan. However when you get to the ordering page its changes to PhonePower, after reviewing Phone power I decided to proceed anyway. Equipment arrived in 1 day and was easy to setup but instructions in box do not tell you to put TA in DMZ zone therefore after 20-30 mins of the box flashing and resetting I researched in support and found that you need to put in DMZ to allow unfiltered access to internet. After that the box came up fine and outgoing calls worked. It only took 3 days for my old number to be ported and I was up and running. So far I have been impressed with the quality of service and value for Money, even international calls dialed using iPhone app had great call quality. I really cant tell any difference. Can't believe I have been paying over $50 per month for AT&T landline but needed it for DSL service, but now that I have switched to DSLExtreme's 1Sstream service I can drop the landline. I thinks its criminal that AT&T can charge so much for basic phone service in this day and age with CID/CW but without free long distance or international calling. Hope PhonePower service keeps on working the way it is and I will be very happy, but not sure if I can pre-pay another year next year for low rate or if it will go to monthly. Didn't know about 2 year pre-pay until I came to this website, could have saved more, even if you have to pay taxes for 2nd year. Not sure why some people miss this fact and then complain.
Voice quality is very good, fairly easy install, equipment arrived in 1 day, free 2nd virtual line, mobile app, lots of other features
None really but confused about Broadvoice and PhonePower brands
Yes

Almost what they seem to advertise. - Phone Power

user_review
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)
The service as a whole is great, only had one issue and it was a result of using the adapter after the router and needing a port forward setup to accommodate which I had heard about but didn't do because it gave me partial service. Other than that they have provide an almost flawless service.
Really a good reliable service with only a few hiccups but heck nothing is perfect. Good quality, service and hookup without a hitch.
The price includes a couple snags like other unexpected charges called taxes, fees and surcharges. Then you have a return bout the second year if you get the second year "Free", say "WHAT?" like $52 of free.... That is a $5 lift per month.
Yes

Poor Service and Up Time - Phone Power

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2.8
Average: 2.8 (1 vote)
I decided to use VOIP service to handle phone service in three offices located in two cities. I started using Vonage VOIP around 2005-2006. I eventually moved off Vonage to Broadvoice and stayed with Broadvoice from around 2006 until 2013. While on Broadvoice I had 5 VOIP lines on a VOIP PBX system which worked great. Let me emphasize that everything worked fine, I had no complaints. Line configuration was straightforward and Broadvoice tech support was great. However, when I tried to add an additional line, Broadvoice stated their equipment couldn't handle that number of lines and required that I switch all my lines to Phone Power - their parent company. I switched to Phone Power over 6 months ago and am NOT happy. In short, the Phone Power VOIP software is hard to configure and calls are not routed properly. Unlike Broadvoice tech support, Phone Power tech support will not help reconfigure my VOIP PBX system to work with the Phone Power service. The manufacturer and tech support of my PBX says the problem is with the SIP settings - a Phone Power issue. Since switching Phone Power hasn't been able to configure my basic phone lines to consistently work. Call routing on my primary business line has been down now for nearly three weeks - incoming calls go nowhere. I have wasted a lot of time trying to get Phone Power to fix the problem. Additionally, the Fax line is a joke - it doesn't work. When I tried to switch back to Broadvoice from Phone Power I was informed by Broadvoice that it was against Phone Power company policy. I have lost a lot of business and clients because of Phone Power. I am now searching for another VOIP provider.
Can't think of any.
Hard to configure Phone Power interface. Unreliable service and routing. Fax service does not work.
No

THIS IS GREAT - Phone Power

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
only took 3 days for shipping, set up was so easy, call clearity great, so many great features included, price comparison i am saving lots of $$ a month. the things i can do to my account online are fantastic, and the mobile app is another added bonus. customer service is great i had one thing i wanted changed and they did it, then they called me back later to check if it was done and to see if i wanted anything else.
EVERYTHING !!!
NOTHING !!
Yes

Phone Power - The price is fair and the system works fine

user_review
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.4
Average: 4.4 (1 vote)
I have being using the service for three months now and made lots of calls, some of them for longer than one hour and the system is working fine. I would definitely recommend it to my friends, but would suggest a lower rate for those, like me, who only need to call to a single country.
The price is fair and the system works fine
Sometimes you can hear a background noise, though that's not usual. Also, there could be a lower rate for those, like me, who only need to call to a single country.
Yes

Phone Power service

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)
yes that i didn't get to tell verizon management why i was dropping their service, oops i used the word verizon and service in the same sentence.
all has been working as advertised.
one time was told by receiving party that they were getting feed back, i didnt here it, and its only been that one tm.
Yes

Phone Power is Outstanding!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
After suffering for four years with ACANAC, I finally took some advice from my brother and moved over to Phone Power. What a difference! The people behind the company can actually speak English and are able to string sentences together that make sense. They are very helpful and all that. But the most important thing is that the quality of the hardware and the system itself is so high that it just blows you away. No one can compete with this. This is the perfect service. I hope you never change from this! I will convert everyone I know to this system.
The company is fast and efficient and above all, their representatives can actually speak if full sentences - unlike the competition. They are very helpful and accommodating. Another PRO is that the void unit comes all pre-installed. You just have to plug it in and that is it! Quality hardware. Quality service.
Haven't found any yet.
Yes

Phone Power Works For Me

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
I got the adapter on Amazon (for free after rebate). It was easy enough to set up and I've enjoyed the service since then. Calls sound clear and my monthly expenditure for phone service is much less than it was with my previous service provider. I use the iPhone to use my home service while I'm out and about (great for calling another country and/or not using cell minutes) I highly recommend them.
Free Equipment, Quality, iPhoneApp
Yes

Pages

Phone Power

Winnetka , CA
United States
2005Year Founded
75%Recommend
154User Reviews
Get Quote

Overall Rating

4.105
4.29
83%
79%
86%
75%
85%

Service Locations

  • United States
  • Canada
  • Mexico

The Skinny

Phone Power offers residential and international plans on top of VoIP hardware installation guides in order to meet all of your calling needs. Their home phone service is the same plan with three different pricing tiers, and offers you nearly unlimited calling throughout the U.S., Canada, and Puerto Rico. You can even keep your current phone number with Phone Power's residential calling plan! Phone Power also has three International plans available, and depending on how many countries you call determines what plan is right for you.

If you aren't satisfied with their service, Phone Power offers its customers a 30 Day money back guarantee.

The Rub

For home phone service, Phone Power provides consumers with the USA/Canada Unlimited Calling plan. If you are willing to sign a long-term contract, Phone Power can guarantee lower monthly rates. Then again, their monthly package isn’t exorbitant, either, so you can't go wrong with affordable phone service whether or not you want to sign a contract with Phone Power.

Each unlimited plan, regardless of the term (1 year prepay, 1 year contract, or monthly) will get you virtually unlimited calling. You can make and receive inbound calls without a limit, and are granted 60 minutes a month of international calling. Plus, with their USA/Canada Unlimited Calling plan, Phone Power provides a mobile phone app, free activation, and a free cloned second line. 

Bottom Line

If you know that you need a dependable VoIP phone service that will help you save money, opt for the 1-year prepay to save the most money. However, be sure to consult Phone Power's website As a trustworthy and reputable residential VoIP provider for ten years, they can provide you the phone service and customer support that you require to stay connected. Plus, their support team is 100% US-based, and their website offers e-guides as well as tech support chat.

While the monthly rate is entirely affordable and much less than a traditional phone provider, taxes, fees, shipping, and handling still apply to your order. 

Awards

Phone Power has received the following awards:

  • Gold Award Top Ten Reviews 2013
  • Deloitte Technology Fast 500 2012
  • Inc. 500's 30th Fastest Growing Private Company in America
  • Editor's Choice Voip Review

Our Two Cents

Phone Power makes it easy to have an affordable residential VoIP phone system. They offer three differnet payment options in their USA/Canada plans: a Monthly Average (as a 1-year prepay), a 12-Month Term, and a No Contract option. This makes it easy for users to choose a term that they are most comfortable with. Even still, Phone Power offers a 30-Day money back guarantee to its customers. These calling plans also offer customers the option to keep their current number for free, when other providers do so for a charge.

Phone Power's residential VoIP plans also have a mobile phone app, faxing capabilities, and free activation on top of many calling features. Your calling plan also comes with an allotted number of internationl minutes per month for calling to select countries. One thing unique to Phone Power is that they give you a free second cloned line with your service, which allows you to make or receive calls using the same phone number. 

Plan Info
Plan Name Home Phone USA/Canada Plan
Plan Summary With Phone Power for your home phone, you get to keep your existing number, have unlimited calling to the U.S., Canada, and Puerto Rico, access to a mobile phone app, free activation, and a free cloned second line. All for a low monthly cost and a 30-Day money back guarantee if you aren't satisfied!
Key Features
  • Unlim. Calls US & Canada
  • Money Back Guarantee
  • Mobile Phone App
  • Free Activation
Notes Prepay for one year of service and get the lowest monthly cost.
Plan Pricing & Services1
Regular Price $8.33
Promo Price $5.99
Price Disclaimer $5.99 is monthly average with 1-year prepay
Setup Fees Free
Activation Fees Free
Number Porting Fee Free
BYOD Yes
Termination Fee Free
Unlimited Minutes No
Plan Pricing Tiers2
Month to Month
(per user)
  • 1-year contract : $9.95 / mo.
Annual Contract Paid Monthly
(per user)
  • No contract : $19.95 / mo.
Annual Contract Prepay
(per user)
  • 1-year prepay : $5.99 / mo.
Toll Free
Setup $0.00
Monthly $5.00/mo.
Included Min. N/A
Add'l Min. Cost $0.04
Faxing
Setup $0.00
Monthly Included
Included Pages N/A
Add'l Pages Cost N/A
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. Included
Add'l Local Min. Cost N/A
Long Distance Unlimited
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost No
Plan Features
Admin Dashboard/Portal Yes
Anonymous Call Rejection Yes
Auto Attendant No
Barge No
Business SMS No
Busy Lamp Field No
Call Analytics No
Call Announce No
Call Continuity No
Call Forwarding Yes
Call Forwarding - Advanced No
Call Hold Yes
Call Logs/Reports Yes
Call Me Now No
Call Monitoring No
Call Notifications Yes
Call Park No
Call Pass No
Call Queuing No
Call Recording No
Call Return Yes
Call Routing Yes
Call Screening No
Call Transfer No
Call Waiting Yes
Caller ID Yes
Caller ID - Dynamic Yes
Caller ID Block Yes
Caller ID Control Yes
Click-to-call Me No
Click-to-dial Yes
Conference Bridge No
Conference Calling Yes
Custom Greetings Yes
Custom Tagging No
Desktop Integration Client No
Dial-by-Name Directory Yes
Directory Assistance (411) Yes
Do Not Disturb Yes
E911 Yes
Fax to Email No
Find Me/Follow Me No
Group Paging No
HD Video Conferencing No
HD Voice No
Hunt Groups No
Interactive Voice Response No
Local Number Portability No
Mobile App Yes
Mobile/Desktop Sync No
Music on Hold No
Redial No
Ring Groups No
Selective Call Acceptance Yes
Selective Call Rejection Yes
Shared Call Appearance No
Simultaneous Ring/Multi-Ring Yes
Softphone Yes
Speed Dial Yes
Switchboard Software No
Telephone Numbers (DIDs) No
Third Party Softphones No
Unified Inbox No
User Portal Yes
Video Conferencing No
Virtual Extensions No
Virtual Fax No
Visual Voicemail No
Voicemail Yes
Voicemail to Email Yes
Voicemail Transcription No
Whisper No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

Recent Reviews

cebod telecom logo
5

Cebod Telecom

Cebod Telecom is an excellent choice for VoIP service, offering competitive monthly pricing, no setup fee and a substantial feature set with great...

February 6th, 2016 - lisabartlett
1

Rebtel

I have been regularly using Rebtel over the last 6 years. Sometimes there have been connection problems, but by and large it worked. Recently,...

February 6th, 2016 - sc88

Most Recent Blog Posts

Advantages of Using a Cloud-Based VoIP System

You've probably heard the terms "cloud" and "cloud-based" before. Do you know what they mean? They're really not as daunting or as confusing as they may seem! When companies refer to the cloud, they...

Sep 01, 2015

The Top 4 Things To Watch When Migrating to VoIP

You’ve decided to switch to a VoIP service because you’re tired of the expenses from a traditional phone service, in addition to paying a technician to maintain your current setup. You’re also...

Jun 17, 2015