Very happy with PennyTel

Ratings

Posted: 12/31/1969

Very happy with PennyTel

Reviewed by: davidmcfadgen (xxx.xxx.224.21)

I have been using PennyTel for nearly a year now and my experience has generally been very positive. I use the “Free Access Untimed” plan and find it to be terrific value. There is no monthly commitment and calls to Australian Landlines and many countries like US, UK, Canada, Hong Kong and Singapore at 8c for a call of any length. I purchased a “Traditional” number some time ago so that my Pennytel number can be reached like an ordinary phone.

Later on I ported my mobile connection to Pennysim. The main reasons were the really good call rates (8c flagfall + 8c per half minute), ability to take calls using my pennytel account (at landline rates) and being able to call home (and other Pennytel users) free of charge.

My experience with Pennytel was not entirely free of glitches. When my mobile number was being ported, there was a scare when the existing SIM stopped working, but the new SIM card did not pick up the line immediately. There was a delay of about a day for the new SIM to get activated. I had to call customer support a few times, specially when I was trying to get my “Smartdial” working. My calls to the customer support line did go to their voice mail system and I did receive a call back from them, and there was no undue delay. In one occasion the customer support guy could not sort it out and had to raise a “ticket” to their technical team and they got in touch with me fairly quickly and sorted things out within a few days.

Obviously I would have been happier if I did not have to go through the trouble of calling the customer support and wait some time to get solutions. But it seems a fair price to pay for the terrific savings you can make with Pennytel!. I have also had no issues with billing or call quality (except for an occasional choppy voices)