OnSIP

A real-time communications company, OnSIP offers their customers top-notch customer service with phone solutions for any size business. Their system solutions allow for easy scalability, and can grow with you as your business flourishes. OnSIP also makes it easy to utilize the best of your IP PBX through their SIP Trunking and Hosted VoIP solutions. Available for businesses within the continental U.S. 48.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

: OnSIP is quite possibly the best VOIP providor out there!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
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5
Average: 5 (1 vote)
OnSIP's pricing structure is fantastic. We can have as many phones as we want without affecting our bill. We have a large manufacturing space with a small number of employees. It is convenient to have phones in many locations. I couldn't justify putting phones in convenient locations when I was a Jive customer. Their 25 dollars a month per phone didn't work for me. Some phones get used once or twice per month.
OnSIPs price cannot be beat. The support guys are fantastic. If you call support today, and then again in 6 months, chances are you will work with the same tech. The OnSIP customer portal is easy to navigate and administer. Very well done.
Can't think of any
Yes

OnSIP is ON POINT!

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)
We were customers of another, larger VOIP company for two years, and it was awful. Being a small business with three locations just wasn't enough to get any real service or consideration from that big provider. They were built for HUGE sales forces and call centers, not a couple of law offices spread over the state. But when I discovered OnSIP, I found exactly what I needed. Service that I could tailor to our specific needs, with pricing to match. (We're a non-profit, so OnSIP's pay-as-you-go, for-what-you-use pricing is GREAT for our budget!) Customer service has been excellent every time I've needed their help - they even follow up afterwards when they see that what I changed on the account doesn't match up with what we discussed I wanted to do! They've caught mistakes I've made before I realized I'd configured things incorrectly, and have seen what I intended to do with my configuration and discovered more efficient ways to accomplish my goals. Call clarity is MUCH better than it was with the old company. Cell phone calls work great now, as opposed to dropping constantly with the old service. I can't recommend OnSIP highly enough! GREAT service, GREAT pricing, GREAT communication, GREAT company!
Easy to customize features to exactly what we need Don't pay for what we don't use Excellent pricing, multiple pricing models for different types of business Excellent call quality BRILLIANT, responsive, conscientious, and FRIENDLY customer service
Yes

OnSIP is quite possibly the best VOIP providor out there

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
OnSIPs price cannot be beat. The support guys are fantastic. If you call support today, and then again in 6 months, chances are you will work with the same tech. The OnSIP customer portal is easy to navigate and administer. Very well done.
Cost. We used to pay $300+ per month with Jive. Now our bill is about a 1/3 of that. OnSIP's pricing structure really works with us. You don't pay per phone!
Can't think of any cons
Yes

Reliable, quality phone service and OUTSTANDING support. - On-SIP

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)
Let's face it, there are dozens of VOIP hosting providers and the feature sets and pricing are similar. OnSip's support and customer service are the reasons that whenever the executive team wants to explore other solutions to save a couple of bucks, I simply tell them that we're going to stick with OnSip.
Clean, easy to use interface, clear guidance on how to set up equipment, very good feature set and appropriate pricing. ASTONISHING support. Very responsive and will keep working at issues until they are resolved. We expanded from 20 users to 60 users very quickly with no problems and the system functioned perfectly. As a startup, it was a plus to not have to deal with running our own phones at this point.
Yeah, I have to admit, that although the Voice Mail setup is straightforward, the process of recording outgoing messages, and reviewing/deleting incoming messages is pretty arcane. That said, the WAV files delivered in the email open and work just fine in our all Apple environment
Yes

If you get voice messages in your email, consider another vendor - OnSip

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
3.4
Average: 3.4 (1 vote)
OnSIP only supports compressed WAV format files as email attachments for voicemails. Such a hassle! Compressed WAV files require downloading and opening into a separate application for viewing in web-based email, android, IOS and OSX. OnSIP's response on the issue for the past two years has been that supporting other audio formats would cause bandwidth issues!? Welcome to the year 2005...
Inexpensive. Not the most difficult to set up. Helpful and responsive support (except regarding voicemail attachments).
Terrible voicemail support.
No

Excellent call quality - OnSip

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
Excellent call quality,Excellent customer service, and Very friendly admin page. Cheap and reliable Onship. Allows multiple SIP ATA registrations per account which is a big plus.and i am very very happy to use because Crystal Clear sound quality Totally reliable, and Full features with easy to use and intuitive interface
Excellent call quality,Excellent customer service, and Very friendly admin page. Cheap and reliable Onship. Allows multiple SIP ATA registrations per account which is a big plus.and i am very very happy to use because Crystal Clear sound quality Totally reliable, and Full features with easy to use and intuitive interface
Excellent call quality,Excellent customer service, and Very friendly admin page. Cheap and reliable Onship. Allows multiple SIP ATA registrations per account which is a big plus.and i am very very happy to use because Crystal Clear sound quality Totally reliable, and Full features with easy to use and intuitive interface
Yes

Just darn good service - OnSip

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
I knew nothing about business phone systems, and OnSIP helped me get a phone system up and running with a webinar and their documentation. The sound quality has been great. Our bills are low and the boss is happy. I like voicemail in my email. I really have no complaints here.
Friendly customer service people, meets phone system needs, very fast to setup, no separate Internet connection needed
Yes

OnSIP is the best

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
I've evaluated other providers and OnSIP is always consistent in customer service and call quality. My calls to Europe are very clear and crisp. The prices are fair and the features offered are better than the competition.
Great customer service. I even received a response during a weekend when they were closed!
At this time, the G.729 isn't supported. There isn't no-cost outbound Toll-Free calling.
Yes

Alright

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2
Average: 2 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2.6
Average: 2.6 (1 vote)
so far it's ok. i don't understand the whole porting issue we are having and neither do they . recently i am experiencing delays in the call, it happens sometimes not all the time. still it's very annoying.
seems to be priced ok i like that you can make your extension any number you want i like the polycom phones this application works with
no call recording feature seems like if you are porting from a Skype number (which you cannot cancel) you will most likely have issue - onsip didn't seem to help me delay in calls
Yes

OnSIP- The best phone service for my business

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
I switched to OnSIP from 8x8, Inc. and have been thankful that I did. The pricing is great and in addition the service and reliability have been exceptional, much better than the call quality I was experiencing with 8x8. OnSIP is much more flexible and adapt to your business needs rather than making you fit into their box of provided features. Their admin portal allows you to route calls exactly how you want them handled and their ability to work with standard industry equipment was a huge benefit to our business. In particular being able to manually program my phone to allow multiple lines for multiple business/marketing fronts was a must have. Many VOIP providers can't or wouldn't allow me to use a VOIP phone with multiple lines just as bsuinesses have used analop multi-line phones for years. For a business that doesn't have a high call volume per extension OnSIPs pay for what you use pricing structure is the best bet for my business and many other businesses I am familiar with. Why pay on a per extension basis when what you really need is one number with multiple extensions that can talk to each other completely free! If you want to add DID numbers for each extension you can also do that for a very reasonable fee but if you have someone answering your phones or use an auto attendant why pay for numbers that are not needed. OnSIP has a business model that works great for a lot of small business owners out there. If you are a high volume user and need unlimited calling for every extension then it may not be the best for you, but for most businesses OnSIP may be the best fit for them.
Price, Features, Flexibility, Quality
None at this time
Yes

Pages

OnSIP

New York City , NY
United States
2005Year Founded
95%Recommend
45User Reviews
Get Quote

Overall Rating

4.671
4.51
93%
94%
93%
95%
90%

Service Locations

  • United States
  • Canada
  • Mexico
  • Puerto Rico

The Skinny

OnSIP (previously known as Junction Networks) offers top business VoIP services with some of the best IP telephony technology. These investments in technology and commitments to quality mean that OnSIP technology can be counted on to provide your company with the very best in VoIP service. Founded in 2004, OnSIP has continually provided a reliable business phone service that is easily manageable and entirely flexible. Their Hosted VoIP and SIP Trunking solutions are two of their more popular business VoIP solutions, helping businesses connect and collaborate. OnSIP currently provides communication services to over 40,000 businesses.

The Rub

OnSIP provides your business with a Hosted PBX and variety of scalable models, specific to the type of business you run. Since there are no long-term contracts, you can easily change your service to accommodate changing business needs. The Small Office/Home Office Service (SOHO) allows for unlimited users, extensions, and on-network calling, with four distinct voicemail inboxes. Small Business and Medium Biz plans allow for 15 to 50 mailboxes, a variety of auto attendant menus, and various queuing and conference calling features. The number of users and extensions you use are up to you. Each service can be customized by a variety of pay-as-you-go calling features, like inbound phone numbers, and additional voicemail inboxes.

Bottom Line

When it comes to Business VoIP, OnSIP has two basic VoIP options: Pay As You Go or Per Seat Metered plan. With Pay As You Go, you only pay for the features you need and the calls you make. It's perfect for any small business that doesn't make many calls and wants to keep their costs low. The Per Seat Metered option provides each seat with a oice mailbox, auto attendant, ring group, and much more at an affordable price. Both offer free on-net calling and come with an included number of features; check with each plan to see what you get. OnSIP also has Hosted VoIP and SIP Trunking solutions to help you make the most out of your IP PBX.

Awards

OnSIP has received the following awards:

  • Bronze Steve Award Winner 2015
  • Named "Cool Vendors in Unified Communications, 2015" by Gartner, Inc.
  • TMC's WebRTC Product of the Year Award 2015
  • Semi-Finalist in Pipeline Innovation Awards 2015
  • Communications Solutions Product of the Year Award 2014
  • OnSIP CEO Mike Oeth in Top 5 of "Most Influential People in VoIP" in 2013
  • OnSIP CEO Mike Oeth awareded Telecommunications Executive of the Year 2013 at American Business Awards
  • Gold Stevie Award 2013 in American Business Awards

Our Two Cents

For Business VoIP, OnSIP gives you an affordable pricing structure with clear details as to what you're paying for up front. Their customers rave about the outstanding call quality and timely customer service.

Plan Info
Plan Name OnSIP Unlimited Plan
Plan Summary This plan is perfect for businesses who use their phones heavily and have high usage. Great for companies in the insurance, tax consulting, auto, staffing, transportation, and financial service industries.
Key Features
  • Unlim. standard calling
  • 50+ features included
  • No contracts
  • 5 person minimum
Notes 5 person minimum.
Plan Pricing & Services1
Regular Price $24.95
Promo Price N/A
Price Disclaimer N/A
Setup Fees Free
Activation Fees Free
Number Porting Fee $15.00
BYOD Yes
Termination Fee Free
Unlimited Minutes No
Faxing No
Plan Pricing Tiers2
Annual Contract Paid Monthly
(per user)
  • No contract : $24.95 /mo.
Toll Free
Setup $7.00
Monthly $2.00/mo./line
Included Min. N/A
Add'l Min. Cost $0.039
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Optional Features Pricing
E911
  • Setup $0.00
  • Price per Month $0.00
  • Price per User $1.80
  • Price per Min. $0.00
Desktop Integration Client
  • Setup $0.00
  • Price per Month $0.00
  • Price per User $0.00 - $14.95
  • Price per Min. $0.00
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. Included
Add'l Local Min. Cost N/A
Long Distance Unlimited
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost No
Plan Features
Admin Dashboard/Portal Yes
Anonymous Call Rejection No
Auto Attendant Yes
Barge No
Business SMS No
Busy Lamp Field Yes
Call Analytics No
Call Announce Yes
Call Continuity Yes
Call Forwarding Yes
Call Forwarding - Advanced No
Call Hold Yes
Call Logs/Reports Yes
Call Me Now Yes
Call Monitoring Yes
Call Notifications Yes
Call Park Yes
Call Pass Yes
Call Queuing Yes
Call Recording No
Call Return Yes
Call Routing No
Call Screening Yes
Call Transfer Yes
Call Waiting Yes
Caller ID Yes
Caller ID - Dynamic Yes
Caller ID Block Yes
Caller ID Control Yes
Click-to-call Me Yes
Click-to-dial Yes
Conference Bridge Yes
Conference Calling Yes
Custom Greetings No
Custom Tagging No
Desktop Integration Client No
Dial-by-Name Directory Yes
Directory Assistance (411) Yes
Do Not Disturb Yes
E911 Yes
Fax to Email No
Find Me/Follow Me No
Group Paging Yes
HD Video Conferencing Yes
HD Voice No
Hunt Groups Yes
Interactive Voice Response Yes
Local Number Portability Yes
Mobile App No
Mobile/Desktop Sync No
Music on Hold Yes
Redial No
Ring Groups Yes
Selective Call Acceptance No
Selective Call Rejection No
Shared Call Appearance Yes
Simultaneous Ring/Multi-Ring No
Softphone No
Speed Dial Yes
Switchboard Software Yes
Telephone Numbers (DIDs) No
Third Party Softphones No
Unified Inbox Yes
User Portal Yes
Video Conferencing Yes
Virtual Extensions No
Virtual Fax No
Visual Voicemail No
Voicemail Yes
Voicemail to Email Yes
Voicemail Transcription No
Whisper No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
Plan Info
Plan Name OnSIP Per Seat Metered Plan
Plan Summary Plan gives each seat a number of productivity and calling features. Like their Pay As You Go option, the Metered Plan means you pay for calling as you go. On net calling is free, and both inbound and outbound calls are charged at a rate of $0.029/min. Inbound toll-free is charged at a rate of $0.039/min. Check with provider for further pricing details.
Key Features
  • Free On Net Calling
  • Advanced Features
  • Flexibility
  • Affordable
Notes OnSIP's metered plan requires a 5 person minimum. Free on-network calling.
Plan Pricing & Services1
Regular Price $8.95
Promo Price N/A
Price Disclaimer N/A
Setup Fees Free
Activation Fees Free
Number Porting Fee $15.00
BYOD Yes
Termination Fee Free
Unlimited Minutes No
Faxing No
Plan Pricing Tiers2
Annual Contract Paid Monthly
(per user)
  • No contract : $8.95 / mo. + $0.029 / min.
Toll Free
Setup $7.00
Monthly $2.00/mo./line
Included Min. N/A
Add'l Min. Cost $0.039
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Optional Features Pricing
E911
  • Setup $0.00
  • Price per Month $0.00
  • Price per User $1.80
  • Price per Min. $0.00
Desktop Integration Client
  • Setup $0.00
  • Price per Month $0.00
  • Price per User $0.00 - $14.95
  • Price per Min. $0.00
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. Included
Add'l Local Min. Cost $0.030
Long Distance Included
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost $0.029
Plan Features
Admin Dashboard/Portal Yes
Anonymous Call Rejection No
Auto Attendant Yes
Barge No
Business SMS No
Busy Lamp Field Yes
Call Analytics No
Call Announce Yes
Call Continuity Yes
Call Forwarding Yes
Call Forwarding - Advanced No
Call Hold Yes
Call Logs/Reports Yes
Call Me Now Yes
Call Monitoring No
Call Notifications Yes
Call Park Yes
Call Pass Yes
Call Queuing Yes
Call Recording No
Call Return Yes
Call Routing No
Call Screening Yes
Call Transfer Yes
Call Waiting Yes
Caller ID Yes
Caller ID - Dynamic Yes
Caller ID Block Yes
Caller ID Control Yes
Click-to-call Me Yes
Click-to-dial Yes
Conference Bridge Yes
Conference Calling Yes
Custom Greetings No
Custom Tagging No
Desktop Integration Client No
Dial-by-Name Directory Yes
Directory Assistance (411) Yes
Do Not Disturb Yes
E911 Yes
Fax to Email No
Find Me/Follow Me No
Group Paging Yes
HD Video Conferencing Yes
HD Voice No
Hunt Groups Yes
Interactive Voice Response Yes
Local Number Portability Yes
Mobile App No
Mobile/Desktop Sync No
Music on Hold Yes
Redial No
Ring Groups Yes
Selective Call Acceptance No
Selective Call Rejection No
Shared Call Appearance Yes
Simultaneous Ring/Multi-Ring Yes
Softphone No
Speed Dial Yes
Switchboard Software Yes
Telephone Numbers (DIDs) No
Third Party Softphones No
Unified Inbox Yes
User Portal Yes
Video Conferencing Yes
Virtual Extensions No
Virtual Fax No
Visual Voicemail No
Voicemail Yes
Voicemail to Email Yes
Voicemail Transcription No
Whisper No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
Plan Info
Plan Name OnSIP Pay As You Go Plan
Plan Summary With this plan, you only pay for features and calling as you go. No need to pay for what you don't use! It is the perfect plan for businesses that have low phone usage. On network calling is free, and both inbound and outbound calls are billed at $0.029/min. Inbound toll-free is charged at a rate of $0.039/min. With OnSIP's Pay As You Go plan, you only get a specific number of included features in the required $49.95 features minimum. Add features where needed for a monthly price. Check with the provider for specific numbers as to pricing and included features.
Key Features
  • Free On Net Calling
  • Unlimited Extensions
  • Video Calling
  • Advanced Call Handling
Notes Check with OnSIP for included features and add-on features. Free on-network calling.
Plan Pricing & Services1
Regular Price $49.95
Promo Price N/A
Price Disclaimer Price for features minimum
Setup Fees Free
Activation Fees Free
Number Porting Fee $15.00
BYOD Yes
Termination Fee Free
Unlimited Minutes No
Faxing No
Plan Pricing Tiers2
Annual Contract Paid Monthly
(per user)
  • No contract : $0.00 / mo. + $0.029 / min.
Toll Free
Setup $7.00
Monthly $2.00/mo./line
Included Min. N/A
Add'l Min. Cost $0.039
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Optional Features Pricing
E911
  • Setup $0.00
  • Price per Month $0.00
  • Price per User $1.80
  • Price per Min. $0.00
Desktop Integration Client
  • Setup $0.00
  • Price per Month $0.00
  • Price per User $0.00 - $14.95
  • Price per Min. $0.00
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. Included
Add'l Local Min. Cost $0.030
Long Distance Included
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost $0.029
Plan Features
Admin Dashboard/Portal Yes
Anonymous Call Rejection No
Auto Attendant Yes
Barge No
Business SMS No
Busy Lamp Field Yes
Call Analytics No
Call Announce Yes
Call Continuity Yes
Call Forwarding Yes
Call Forwarding - Advanced No
Call Hold Yes
Call Logs/Reports Yes
Call Me Now Yes
Call Monitoring Yes
Call Notifications Yes
Call Park Yes
Call Pass Yes
Call Queuing Yes
Call Recording No
Call Return Yes
Call Routing No
Call Screening Yes
Call Transfer Yes
Call Waiting Yes
Caller ID Yes
Caller ID - Dynamic Yes
Caller ID Block Yes
Caller ID Control Yes
Click-to-call Me Yes
Click-to-dial Yes
Conference Bridge Yes
Conference Calling Yes
Custom Greetings No
Custom Tagging No
Desktop Integration Client No
Dial-by-Name Directory Yes
Directory Assistance (411) Yes
Do Not Disturb Yes
E911 Yes
Fax to Email No
Find Me/Follow Me No
Group Paging Yes
HD Video Conferencing Yes
HD Voice No
Hunt Groups Yes
Interactive Voice Response Yes
Local Number Portability Yes
Mobile App No
Mobile/Desktop Sync No
Music on Hold Yes
Redial No
Ring Groups Yes
Selective Call Acceptance No
Selective Call Rejection No
Shared Call Appearance Yes
Simultaneous Ring/Multi-Ring No
Softphone No
Speed Dial Yes
Switchboard Software Yes
Telephone Numbers (DIDs) No
Third Party Softphones No
Unified Inbox Yes
User Portal Yes
Video Conferencing Yes
Virtual Extensions No
Virtual Fax No
Visual Voicemail No
Voicemail Yes
Voicemail to Email Yes
Voicemail Transcription No
Whisper No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

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