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Nextiva Reviews

Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service.

Message from VoipReview.org Staff: VoipReview has reason to believe that individuals or entities associated with or having an interest in promoting Nextiva have been attempting to post fake or otherwise inauthentic reviews in order to artificially increase the overall review score of Nextiva on VoipReview.org. We have unpublished reviews that we’ve confirmed are fraudulent, and we continue to investigate all of Nextiva’s reviews. Please take this into consideration when researching VoIP providers. We are committed to ensuring the integrity of all of our user reviews.


 

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

AVOID AT ALL COSTS

user_review
3
Average: 3 (1 vote)
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1
Average: 1 (1 vote)

I've been sorely disappointed with Nextiva and I learned a very hard lesson
about salesmen overpromising and underdelivering...

We took over a Powersports dealership about a year ago and needed to purchase
a new phone system. Everyone I spoke with in town told me to avoid VOIP like
the plague, but I really liked some of the things you could do with it so I
went online and read the reviews for several different VOIP companies and saw
Nextiva had glowing reviews and a pretty large portfolio of companies they
work with. I was impressed! I then reached out to their sales department and
they sold me on how seamless their system was and how great their customer
service was and that if I ever had any issues at all, I could reach back out
directly to the salesman and he'd get me taken care of. All of that was a
lie...the installation process was cumbersome, the set up even worse, the
"customer service" I've received from the Account Management team has been
subpar at best, and I've never been able to reach the salesman since I
started calling him out on the lies he fed me.

The thing that bothers me the most is they screwed up big time with our set
up and installation, which ended up costing us a couple thousand dollars, and
when I asked for some compensation for their mistake, they blamed me for the
confusion and said that I signed a 3 year contract and I was obligated to pay
them what I agreed to. Each and everytime I have any complaint or concern,
they bring up the contract that I signed...its not about my satisfaction as a
customer...its about the contract, which if you want to get out of, you must
pay the ENTIRE remaining term.

If you choose to go with this company, I DO NOT recommend signing a contract.
The actual service they provide is good for the most part. We've had a couple
outages, but nothing too major.

Phones are decently reliable
Customer Service; When You Do An All Page, you get a stupid automated spoken voice that announces "PAGING" before you speak...really stupid; Expensive; Silly Contract
No

STAY AWAY - Nextiva

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We have been with Nextiva for one month now. It seems like each week there is
something new that was not configured correctly when we ported over and we
have to work to get it resolved. The biggest issue occurred the first week
after we went live. From the beginning, we informed the Nextiva sales rep
that we needed an all page. We informed them that we had 129 devices. During
the discussion process, we increased our number to 139. At no point during
the process did the sales rep tell us there was a limit on the number of
devices that could be included in the all page. The first week of our being
live on their network, I went to set up the all page and was informed that we
could not get that because they only supported 100 devices. We area K-12
school and we use the phones as our paging system. We now have to go out and
spend about $5,000 to set up IP speakers that can be added to the system in
order to get our all page.

In addition to the paging, there have been numerous issues that our original
deployment manager was supposed to get configured which did not get done. I
have had to continually follow up to get things configured correctly.

Once you are configured, the technical support does a good job.
The set-up is a headache. I have set up numerous systems and have NEVER run across the amount of issues that I have seen with Nextiva. Do not use them unless you plan on babysitting all of their work until you are completely configured.
No

Love Nextiva

user_review
5
Average: 5 (1 vote)
5
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5
Average: 5 (1 vote)
5
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5
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5
Average: 5 (1 vote)

We installed Nextiva in 2015 and have enjoyed an almost problem free phone
system after or initial installation. We had our previous lines ported to
Nextiva which took longer than anticipate, but once that was completed the
system has worked almost flawlessly.
We occasionally have issues that after investigation turned out to be related
to our ISP and not Nextiva. I find their website easy to navigate and I can
activate most features without ever having to be physically present, like
call forwarding, etc.
I was very nervous about changing providers, but our previous provider was
going out of business, so I had no choice. No I'm so glad I did that as our
service is as good or better and our cost is less than half what we were
paying.

Good customer service. The account representative contacts me monthly to check on how we're doing. Tech support is fast when there is an issue.
I took longer than anticipated to port our old numbers over to Nextiva.
Yes

Disappointed and disgusted

user_review
1
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1
Average: 1 (1 vote)
1
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We are currently in the middle of a crisis with Nextiva!!!

We signed up for Nextiva VoIP service on February 14, 2017. Monday February
27, 2017, we opened shop to discover that we no longer have telephone, fax
nor internet services. We learned from AT&T that Nextiva submitted a
request, on our behalf, to cancel our contract with AT&T. This was obviously
not what we had agreed to with Nextiva.

At this point, AT&T cannot re-establish our internet service until March 3,
2017. AT&T cannot expedite our request due to the ongoing flooding situation
in our area. This means that we will be out of business for a minimum of 5
days. We are a small pharmacy and our enterprise systems operate behind a
third party firewall which requires static ip addresses. When AT&T
re-installs our internet service, we will get a new set of ip addresses so
the firewall, POS system, security cameras, etc will all have to be
reconfigured.

I spent over two hours on the telephone, on day 1, with Nextiva level 1
support which only led us back to the mercy of AT&T. I reached out to our
Nextiva Sales Agent, but learned that he was on leave of absence. I tried to
escalate to Sales Agent’s manager; left several messages to explain our
situation, but the fact that Nextiva shut down our business was not enough
for him to return our calls. On day 2, I sent an email to Tomas Gorny (CEO)
and other Nextiva Executives with copy to our Sales Agent & his manager, but
did not get any response from anyone at Nextiva.

Today is day 4 of our business being shut down. I followed-up on the email
sent to Tomas Gorny, expressing my disappointment. Two hours later, I
finally got a call from my Nextiva Sales Agent, but it was to let me know
that it’s mine and AT&T’s fault. It is my fault because I signed the
contract with Nextiva; he drew my attention to the fine prints on the
contract where it says situations like mine may occur. It is AT&T’s fault,
because AT&T should have verified with me before disconnecting my services.
When I asked to terminate my Nextiva contract, even though we have not
received services from them yet, Sales Agent said that I have to send an
email request into their CRM system.

Nextiva is a modern day snake oil salesman – they made a quick sale full of
promises and then ran for the hills. No apologies, no accountability, no
business integrity, and no acknowledgement for our financial loss - - this is
their top down company culture and work ethics.

Fancy sales pitch
No apologies, no accountability, no business integrity, and no acknowledgement for our financial loss - - this is their top down company culture and work ethics.
No

The Nextiva Nightmare!

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What a nightmare!! I was so hopeful this system would provide the service I
was sold. Set up has been terrible, glitches everywhere. Getting them fixed
is like pulling teeth. We have a car/boat dealership and have lost calls
because of all the problems. I had no idea this would consume dozens and
dozens of hours of my time to get working and it is still not working. I was
told they would port my number , they can’t. I was told we had cell phone
apps included for all users that made the cell phone work just like the IP
phones. Not true! (unless we pay for a “special” app at $7/month for each
user). I am still paying for my original phone lines and Nextiva system just
to keep my business functioning. Too many issues to list. I am still hopeful
things will work out but this is truly a nightmare, nightmare, nightmare!! Do
not switch over your phone system or authorize phone number porting or pay
any monthly fees until AFTER your Nextiva Phones are all set up and all
functions tested. They want you to Port over you numbers right away so you
are locked in to them, then the nightmare begins. Good luck! Ha ha!!

Theoretically this is supposed to be the latest and greatest. Hmmmm....
see comments above
No

DO NOT make the same mistake I did...Nextiva

user_review
3
Average: 3 (1 vote)
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My experience with Nextiva hasn't been very smooth. First off, they DO NOT
install your phones for you...they send the phones to you and expect you to
install them on your own. For 5-10 phones, that wouldn't be so bad, but we
had to do it for nearly 30 and it was a nightmare. When one phone didn't
work, getting it replaced seemed to take forever. Furthermore, the sales team
promised me that they could get me through implementation by a certain date,
but the implementation team told me I'd have to wait for several days past
that, which wasn't okay because we needed phone service. We ended up working
with tech support to get the system set up, who is great to fix little issues
here and there but doesn't have the experience to set up a new account, so it
was beyond botched. Phone calls were going to the wrong phones and were
getting lost after being transferred, and it was all a huge mess. We were
finally able to get taken care of nearly two weeks later after I complained
enough. When I was assigned an account manager, she spent more time reminding
me that I signed a contract rather than ask what she could do to help. Also,
every time I've had a complaint with them over anything, again they remind me
that I signed a contract and I agreed to their terms, etc. Overall, I don't
know where Nextiva gets their raving Customer Reviews because I'm super easy
to please but they've been such a pain to work with...I regret going with
them in the first place...

Nice Phones (Polycoms); Quick Answering Tech Support; Fairly Reliable; Decent Call Quality
There are a lot of features that they offer as upgrades that other companies offer for free; My account manager was more concerned with reminding me that a signed a contract, whether than see what they could do to make us happy
No

Great Experience! - Nextiva

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
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5
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5
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Firstly, everyone at Nextiva that I've spoken to has a fantastic attitude towards their jobs and more importantly - towards their customers. Customer support is quick, thorough and they follow up without a minute’s hesitation. Thanks to Nextiva our office phone system is up and working perfectly.

I consider Nextiva to be a solid service provider for our office phones.
Nothing right now.
Yes

nextiva ugg lots of problems

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3.8
Average: 3.8 (1 vote)

don't use them. down time and phone system problems that never stop. I have had problems form the first day. I have had the service now about a year. I am leaving and going to another provider. Some times our fax can take 3 to 6 hours to work. They say it is backed up. ????? what? So that does not work. They were working on my phone 2 months ago and it lost the phone directory. Well to this day they have not been able to fix it. They say it a software problem on their side and will be fixed. It has been 2 months. They are always nice on the phone and try but they just can not fix the problems. I have spent at least 100 hours on the phone with them over the last year taking care of problems. I am done trying to make it work. I will start the process of leaving this week. I hate to leave as it takes a lot of time to set up again with a new company but I hope this will be the last time. I am looking at jive and intermedia. Today I have no contact list and fax is not working. ugg so sick of it

on the phone support they are very nice and really try butttttt================== problems they can not slove
I have had problems form the first day. I have had the service now about a year. I am leaving and going to another provider. Some times our fax can take 3 to 6 hours to work. They say it is backed up. ????? what? So that does not work. They were working on my phone 2 months ago and it lost the phone directory. Well to this day they have not been able to fix it. They say it a software problem on their side and will be fixed. It has been 2 months. They are always nice on the phone and try but they just can not fix the problems. I have spent at least 100 hours on the phone with them over the last year taking care of problems. I am done trying to make it work. I will start the process of leaving this week. I hate to leave as it takes a lot of time to set up again with a new company but I hope this will be the last time. I am looking at jive and intermedia.
No

Great Features & extraordinary service - Nextiva

user_review
5
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5
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We have been using Nextiva’s VoIP telephone system since last one year without facing any major issues. Their system is extremely cost efficient, robust, and user friendly. Now we have just one system taking care of the entire organization’s voice, text, and fax requirements, thanks to Nextiva. It is even possible to integrate Smartphones and Tablets to Nextiva’s cloud phone system. The technical support team is knowledgeable, eager to help, and available round the clock. We love using Nextiva and recommend them highly.

None.
Prompt customer service.
Yes

Excellent Customer Support & Service at Nextiva!

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5
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The transition from regular telephone system to VoIP was a big step for our real estate company. We wanted a service that saves us money without compromising on quality. Also, most of us are not technology geeks and waned something easy to set up and use. We feel that signing up with Nextiva was a wise decision because they have not only saved us money, but provided us tons of useful features that are not available with regular phone systems. We are very happy with their service. Highly recommended!

Saved a ton of money!
None.
Yes

Pages

Nextiva

Scottsdale, AZ
2005Year Founded
74%Recommend
194User Reviews

Overall Rating

4.05
4.27
83%
80%
83%
81%
85%

Service Locations

    Plan Info
    Plan Name Nextiva Office Pro
    Plan Summary -
    Key Features
    • No Set-up Fees
    • Unlimited Calling
    • Unlimited Virtual Faxing
    • US Customer Support
    Notes International rates apply to international calls.
    Plan Pricing & Services1
    Regular Price $19.95
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    
    	
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Nextiva Office Pro Plus
    Plan Summary -
    Key Features
    • No Set-up Fees
    • Unlimited Calling
    • Conference Bridge
    • Mobile App
    Notes - This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $22.95
    Promo Price N/A
    Price Disclaimer As low as, per month/user
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost N/A
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Nextiva Office Enterprise
    Plan Summary -
    Key Features
    • No Set-up Fees
    • Unlimited Calling
    • Call Recording
    • Nextiva Toolbar
    Notes -
    Plan Pricing & Services1
    Regular Price $29.95
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    
    	
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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