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Nextiva Reviews

Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service.

Message from VoipReview.org Staff: VoipReview has reason to believe that individuals or entities associated with or having an interest in promoting Nextiva have been attempting to post fake or otherwise inauthentic reviews in order to artificially increase the overall review score of Nextiva on VoipReview.org. We have unpublished reviews that we’ve confirmed are fraudulent, and we continue to investigate all of Nextiva’s reviews. Please take this into consideration when researching VoIP providers. We are committed to ensuring the integrity of all of our user reviews.


 

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Now I Realize What a Difference the Phone Company Can Make

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  Now that my two business partners and I have been using Nextiva on a daily basis, we all realize what a difference a phone company can make. All aspects of their service is right. We do interior design and when I look back at our service with Packet8 and compare it with Nextiva, it's a whole other world. Nextiva's add-on features actually work, it's not like we have to call them everyday to get help. Whereas with Packet8 it was a constant struggle to make the system work and talk with them. I found it interesting that they did not care that I canceled service with them. It seems like they were too large and actually don't care. The last thing I want is another Verizon style phone provider. Our company has been built on providing quality service at all times and maintaining good relationships with all of our customers. We do not take on many new accounts in order to focus on quality and when we have new customers we treat them like they are our only one. It's great to see a phone company shares a similar philosophy. The service works and the employees at Nextiva care and treat us like we are one of their only customers. We don't have a 40 digit account number with them...like Verizon gives us and they are not like Packet8 --- because they actually care and answer our questions. We used Packet8 for 4 months and just knew it was time to leave them. With Nextiva the control panel looks good and is not difficult to understand. Their support documentation in setting up is useful and I highly recommend it in order to understand their service. I also like the fact that their support can be called and they answer. I went to ASU (years ago) and they are in Tempe which is always nice. The saying business is business is important and I did not make my decision to go with Nextiva because they are in Tempe but hey, I love supporting people that are from a place I know. We do design for companies, particularly restaurants, all over the country and like how our service comes with free long distance. I don't have to worry about my business partner calling and using up our money. Calls with the service are free and sound terrific. I don't want to write an entire story on why Nextiva is the way to go when it comes to phone service for a business but it is clear that they are a winner. When I look at them and compare them with the other 2 companies we have used, Nextiva outshines them. I don't think that phone service can be hard to provide but their were times where it seemed like Packet8 struggled and my business is far too important to just hang around. I agree with this site in selecting Nextiva as the number one provider and in my book (as well as my business partners) Nextiva is the best provider. I've worked with a few of their support people, like Armando and Parris, and they both were very nice and a pleasure to speak with. For our company, I mainly handle the technology stuff. Everything from the web site design, email accounts, pr, and can say this with confidence. Nextiva was the right choice for our company and would like to thank them for making our business professional and happy. The auto attendant sounds great and I will recommend their service to any people I know.

 Quality service. Particularly customer support.
Yes

Nextiva: efficient porting

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Nextiva
 I found Nextiva on Voipreview a few weeks back and after receiving quotes as well as speaking with most phone companies, we chose them. We are a full service ad agency and our phones are crucial for our success. I'm sure that every business needs their phones to work at all time, but the calls sounding good are only one piece of the pie. We also expect that the features work properly as well, such as the auto attendant. 
I did not want to lose my number when switching to Nexitva and I was very impressed on how efficiently they handled the entire porting process. All of my numbers, including my toll free, were transferred in about two weeks. Nextiva kept me informed on the entire process and spoke with my current carrier (a pain to work with). Having the auto attendant really helps in segmenting where the calls should go and I'm sure that most phone companies offer an auto attendant and these features but Nextiva works.
For about $30 per month making unlimited calls is a heck of a deal. The calls sound great and I'm using cordless phones via adapters.
Eli N. - PromotingGroup

 Price and the Features
Yes

Got Away from TWC and Happy

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I've been using TimeWarner for years and got to a point where I couldn't stand paying so much for phone service while receiving below satisfactory care. The call quality with TWC was not fine but when I compare it with Nextiva apples to apples, it really is not a comparison. First is the point that I am paying much less money per month. On top of the fact that I am paying less, the features are there with Nextiva. The tools for my business phone are tremendous. Patients leave voicemails and they get emailed to my phone (my favorite and probably the most important feature) and it's helpful that the calls from my office forward to my cell when I am out. I've used most of the tools that come with their service and they all seem to work the way they should. Now above the few points I've made, one thing is impressive about Nextiva that I did not experience with TimeWarner, customer service. They actually answer their emails with helpful responses. I call one I have questions but when I can't talk I just send an email and hear back from them quickly. Nextiva deserves five stars.
One reason I give them five stars is because they outdo TWC in every aspect. But even if I were to have no experience with any other phone provider, I would still give them this high rating, they simply do what they say they'll do. Nextiva delivers and I'm having a positive experience.

Price, Features, Service 
 Based on my comments, I have not had any below satisfactory experiences.
Yes

The Call Quality is Terrific.

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When I switched to Nextiva they transferred all of our number to their service and the process was fast. Price is not the most important thing to us (but it is very important), with nextiva I could be willing to pay more than what we are currently giving them because of their support.
When it comes to phone service I'm not the best to understand all aspects. From what i've experienced with Nextiva and my communication with their support - they seem like the are interested in actually helping the customer.
 
 

 Support and Customer Service
Yes

My experience with Nextiva

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I've been using voip at home for the past year and thought it was time to begin using voip at the office. My husband and I got information and quotes from several providers, after reviewing things and discussing what would be best for us - we chose Nextiva. The sales rep gave us great information and we setup our service quite quickly.At home the voip service has been great and the business voip service is also working out to be a great move. The sound quality is strong and we love the fact that we have a recorded auto-attendant answering every call. Considering how much we are paying and what we get in return, Nextiva is a steal. We can confidently say that our choice to go with them was the right one.

The price we pay, the sound quality, auto-attendand and the setup
We've been using them for a few months and have had no negative things.
Yes

Customer Care is the Best I've Encountered in a Long Time

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My business is only a few years old and had an in-house pbx before going over to nextiva. I like the hosted pbx platform as well as their prices but what has made me so happy with nextiva is their customer service. It is quite difficult to find a service company that does not outsource their support and actually cares. When I call nextiva they are nice and help me get my issues resolved. Their customer service is what is keeping me so happy and I'm very excited that I no longer have my pbx - it was a pain. Nextiva is a great provider in all aspects. I usually write about why I don't like a provider although in the case of nextiva I only have good things to say.

Customer service. Quick response times and helpful answers.
0</p>
Yes

Very pleased with the level of customer care and overall attention

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Nextiva's level of customer care is the best. I have three lines of service with them and although I'm probably nowhere near being their largest account, customer service treats me like I'm the only client. I've spoken to a few different reps and the answers have been helpful and consistent. The control panel for my account is sweet and their call sound quality is great.

Customer service, control panel/features, call quality
No negative things to say about nextiva's service.
Yes

Did my research and made the right choice

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I've been a long time verizon customer but decided to try something new when I started my new business. Based on the quotes I received and information provided by most phone companies I decided to give Nextiva a shot. The sales representative, Levi, was very kind and they got my account setup very quickly. I'm using an 800 number as well as a local number with their service and I really like their web admin panel. I did have a few questions regarding the setup process when I first got started and support was helpful in guiding me. I've now got a hang of how the system works and I love it.

Helpful customer service and a wonderful web panel
zero con's&nbsp;
Yes

Best Prices in Voip

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Before choosing Nextiva I studied the features of every phone service company out there. I went with nextiva because of their friendly team and unbeatable deal.After a few months of being with them I'm a happy customer and love their auto-attendant and control panel that can be accessed online.

Caring staff, quality features, unbeatable price
Yet to experience any challenges with their service
Yes

Happy Nextiva Customer

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 I found Nextiva online and I use their Nextiva Connect360 plan for my business. I own two restaurants and love the auto attendant and music on hold feature. If you are looking for a high quality phone solution, go with Nextiva.
They have great customer support and I'm yet to find a phone provider with a better deal.

&nbsp;Best prices, great phone features, friendly support
Nothing to complain about at the moment.
Yes

Pages

Nextiva

Scottsdale, AZ
2005Year Founded
74%Recommend
194User Reviews

Overall Rating

4.05
4.27
83%
80%
83%
81%
85%

Service Locations

    Plan Info
    Plan Name Nextiva Office Pro
    Plan Summary -
    Key Features
    • No Set-up Fees
    • Unlimited Calling
    • Unlimited Virtual Faxing
    • US Customer Support
    Notes International rates apply to international calls.
    Plan Pricing & Services1
    Regular Price $19.95
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    
    	
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Nextiva Office Pro Plus
    Plan Summary -
    Key Features
    • No Set-up Fees
    • Unlimited Calling
    • Conference Bridge
    • Mobile App
    Notes - This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $22.95
    Promo Price N/A
    Price Disclaimer As low as, per month/user
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost N/A
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Nextiva Office Enterprise
    Plan Summary -
    Key Features
    • No Set-up Fees
    • Unlimited Calling
    • Call Recording
    • Nextiva Toolbar
    Notes -
    Plan Pricing & Services1
    Regular Price $29.95
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    
    	
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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