M5 Managed VoIP

Availability: United States
Founded in: 2000

M5 Networks is a cloud communications company that provides phones and phone service applications with an emphasis on customer service and satisfaction. 

M5 has 11 years of experience in cloud-based business phone solutions. With over 2000 customers across North America, M5 is one of the US's largest specialized VoIP providers.

M5 Business Phone Service

The M5 cloud-based business phone solution is both hosted and managed. This means that customers do not need to house the phone system in a closet on-site; instead, the system is located in secure data centers, and M5 takes responsibility for owning, configuring and managing the system.

M5 Customers connect to the system through a provisioned, private Internet connection which ensures the best call quality and reliability. 

M5 Softswitch

M5 has developed its own softswitch, which gives M5 flexibility to add or expand features as customers require. The softswitch also gives M5 the ability to take complete responsibility for its performance and dependability. 

M5's business phone solutions provide all of the features you would expect from an enterprise class phone system, with a twist:  Experts will help you configure the solution to take advantage of the capabilities in a way that best benefits your business. 

There are less expensive solutions available, but M5 wants you to never have to hope that your phone network will work. M5 wants you to never have to worry about configuring a new extension or dealing with terrible customer service.

M5 Value Added Applications

M5 also offers many revolutionary, value-added applications to help get more out of your phone system:

• M5 Connect
• Callfinity Contact Center
• Unified Communications and Mobility
• M5 Intelligence

M5 Connect

Applications like CRM, ERP and applicant tracking systems have become the management instrument and storage space for business information. M5 Connect unifies your phone system with these CRM applications and unleashes their productivity-enhancing and analytic potential.

M5 Connect improves efficiency with "click-to-dial" functionality, while at the same time, improving service with inbound-call screen pop-ups.  Call notes are automatically entered to allow management easy access to critical business metrics.

M5 prepackages Connect offerings with many CRM and Applicant Tracking systems, such as Salesforce.com, NetSuite and Bullhorn. M5 also provides an API to integrate M5 Connect with other applications or home-grown systems.

M5 Callfinity Contact Center

The M5 Callfinity Contact Center is bundled with a business phone solution to improve your company's image and rate of successful customer interactions.  Features include:

• a web-based, self-service administration center for call center managers;
• easy-to-use live dashboards and reports;
• built-in call recording with evaluations to track agent performance over time;
• unlimited queues; and
• skills-based routing called Prioritized Skill Routing™

The M5 Callfinity Contact Center is fully integrated rest of your business phone system.  The ability to add a call center license to any M5 business phone makes it easy to extend call center functionality to your entire enterprise.

M5 Unified Communications and Mobility

M5 can help you incorporate your managed VoIP service into a unified communications suite. Additional services include:

• M5 Fax – Fax to email service
• M5 Scribe - Voicemail to email transcription
• Find Me/Follow Me – Personal Call Routing
• M5 Business SMS – Text integration with Salesforce.com or email

M5 Intelligence

M5 Intelligence supports better business decision making by making business intelligence easier.

Because many important interactions occur over the phone, information about the nature, number, duration and source of phone calls is critical to complete and useful business analytics.

M5 Support

M5 is officially committed to providing an outstanding customer experience, from installation to call quality to customer support.

M5 Help makes it easy to interact with a customer support expert. If you have an issue or a question, press of the "?" key on your desktop telephone will directly connect you to a support engineer – immediately. So, if you want to know how that specific feature works, you can just ask.