Pathetic Customer service

Ratings

Posted: 06/27/2009

Pathetic Customer Service

Reviewed by: uwe (xxx.xxx.217.114)

Customer service staff at Lingo really know how to make a customer mad. I called their customer service line to get help and did not get a resolution but only apologies. Was promised a callback but this NEVER happened. Few days later called again and wanted to speak to a supervisor. The representative failed to understand and kept asking me to tell her the issue. DID NOT GET TO SPEAK TO THE SUPERVISOR AND STILL DON'T HAVE MY ISSUE RESOLVED. Their staff are incompetent and have no clue of what they are saying ........ What is Lingo up to these days????? Their service does not work and they still expect customers to pay ....... Are they out of their mind ? There are many alternative providers out there!

I checked with my colleague who referred me to Lingo and learnt that only if a call is made to their senior management do issues get re-solved. The number I was able to get is 703-902-2810. Call this number and get your issues resolved.

Lingo needs to get people who know their product and how to help a customer on the phones. Maybe this will help and fix the pain the customer service department is causing.