Jive: Unbelievable Support

The entire experience from searching for VoIP providers to initial selection to initial setup was all excellent with all contact points within Jive.  After a month of no issues we suddenly started to have connection issues.  We contacted Jive Tech Support and were provided with unbellievable support in determining the source of the problem and figuring out a solution.  The issue ended up not being with any Jive service or provdied equipment but with our router.  Tech support was extremely knowledgable and patient.  The problem was corrected with minimal frustration and included an unexpected follow-up by Jive a day later to make sure everything was working correctly.