Jive Communications

Jive's customer support goes far beyond expectations. I recently had a very complicated task that I was trying to achieve. I was immediately able to speak with someone and instead of just answering my questions I was told, "There is a much more efficient way to do what you want, if you would like I can reprogram your system and also test it from here on our end to make sure it works." Umm... Okay!! And then I received a follow-up email with the technicians direct number which closed with, "Please call directly, any time."

This is my first venture into a hosted VOIP solution, but I have to say that JIVE has convinced me there is no looking back!

Originally I remember being put off a little by JIVE’s name and slightly higher price.  I contacted a close competitor first because their price was a touch lower and their name sounded more professional.  After learning all I could about the competitor’s offering and getting a quote, I called JIVE and my concerns were immediately put to rest.  Within minutes I was speaking to a live person (Candace) who helped answer all my questions and gave me a tour of their products and services.  JIVE’s online PBX was much more simple and easy to use than their competition.  When I told Candace that I wanted to go with JIVE, but was having trouble justifying the additional expense, she offered to price match for me… SOLD!

IASLC had reservations about the call quality of VOIP in general, but especially a hosted solution.  I made sure that VOIP had plenty of available bandwidth and high priority on my end and everything has been crystal clear and completely reliable from day one!  I was a little concerned when I learned that the best Internet connection I could get for my 15 users was two .5Mb up and 1.5Mb down DSL connections, but with a little fancy routing and traffic shaping footwork even that can fly.

Recently JIVE has been working on virtual-fax and e-fax services.  After testing it out, I have to say JIVE’s new fax product is great!  I was able to quickly and easily setup a dedicated number for a physical fax machine in addition to another external number which would convert faxes to PDF and route those documents to two different employees for payment processing (secure fax).  Finally, each employee is also able to receive faxes to their direct dial numbers too.  The fax is detected, intercepted, converted to PDF, and emailed to my users on the fly!

I can’t get over how responsive and helpful JIVE’s customer service has been!  Each time I’ve had a question or concern, JIVE has been a short Internet chat or phone call away.  Recently I was contacted by a manager (Eric) on a simple support issue and when I asked why a manager was dealing with that type of issue he said that JIVE is working on hiring some more personnel but until they could be brought up to speed everyone at JIVE is working long and hard to pick up the slack to keep response times to a minimum.  What a great attitude!

JIVE’s low prices and great technology hooked me as soon as I got past their name.  The outstanding customer service from individuals like Candace and Eric will keep me coming back for more!  I haven’t had any second thoughts about my purchasing decision, and I highly recommend you give JIVE a call today!

As an IT consultant, I have thoroughly researched over a dozen hosted VoIP companies.  I believe that Jive has the best combination of pricing, quality of service and ease of use of any of the offerings out there.  Initially we chose not to use them because their pricing model made them pretty expensive but they have since reevaluated their pricing structure and are now much more aggressively priced.  All of our clients have saved significantly by changing from the a la carte pricing model of the previous provider.  Their offering is already feature-rich by comparison but they continue to actively add functionality and have just hired a number of new developers to continue to drive enhancements forward.  All customer service and support is US based and is easily accessible with little to no hold time.

Another thing that is often not considered is the usability of the website.  All vendors will provide you with a web interface for configuring users, extensions and system functionality.  Jive's web interface is superior to all I have experienced and is not only very fast but extremely usable.  System configuration of call routing is done through a graphical drag-and-drop interface which reminds you of a flowchart.  This make it SO much easier to see how calls will actually flow through the system as opposed to trying to visualize in your head how multiple auto attendants which are linked together with diffrerent timing structures will behave.  This system is so intuitive that I was able to recreate my largest client's most complex programming easily and on the first try where it took multiple calls to the previous provider to get it to function as we wanted.  Call reporting is very powerful and the system is designed to automatically detect the type of handset you are using and perform some configuration items automatically based on that information.  Overall, the system is very well thought out and extremely flexible and we haven't experienced a minute of downtime since switching (certainly can't be said of our previous vendor).

They came highly recommended from a fellow agent. They sent the phones pre-programmed so all we had to do was plug and play. Customer services has been wonderful, from helping us get set up, dial plan and walking us through some changes we've made. 1000% better than my old provider. Already recommended to others!