ITP

First problem took 20 days to port number. Second problem This line is primarily used as a fax line. We could not send or recieve faxes . I called customer service and was told I had to have a dedicated fax line, and I could not use my ported number. They changed the residentail line to a fax line. We still could not send or receive faxes. We called back to speak with a tech (Melvin) he was the only good thing about this provider. The tech tried everything he knew and after 5 days gave up and said they could not provide us service. We then went to customer service to see what compensation we could receive since we paid a connection fee shipping on adapter and our monthly service a total of $52.00 and still no service. As of now we are waiting on a decision from biling as to what compensation we will receive. One would think the problems were over, not a chance, i get an e-mail today saying they changed my number again, no one knows why. They did get my original number back so I can port it to another provider. WARNING:  If you need a fax with your service look somewhere else or be prepared for many problems.

The best price in the world is of little value if you can't get the product to work.

Well, ITP offers the best of both customer service and price.

Price:  at $9.99 for 500 minutes a month, ITP's plan really suits our calling patterns.  We didn't need thousands of minutes and this was perfect....plus it offered a savings of $40 a month over our AT&T plan and we gave nothing up in the way of extras.

Service:  Maybe in some cases installing VOIP is "plug and play" but not if you have a home network.  Also, don't forget that alarm services, satellite services and others oftentimes REQUIRE a phone connection.

I was having problems getting my ITP voip service up and running behind my wireless router.  It took a couple a phone calls to tech support (hold time usually less than 5 minutes), but they were able to sort it out and get everything working.

Best of all,  since they have the ability to manipulate your computer remotely (with your perminssion and sign-on), you mostly get to sit and watch as they change the settings in your router, the computer and the voip adapter  to make things work as they should.  AND, you're dealing with Americans...not outsourced support in India or Pakistan.

My tech's even followed up for several days, calling my number and being sure things were still working fine before they closed the support ticket.

In addition, I've had a few questions that didn't require tech support, and their regular customer service folks are just as good and friendly.

In short, I couldn't be happier with the choice I made with ITP.  Price is important,  but without the first-rate backup in customer service and tech support low price is no bargain.   

I highly recommend ITP for its service and its pricing!

I just want to thank ITP for getting me the best deal on iternet phone service. I thought it would be realy hard to setup the phone but they held my had. I remember using another company and I did not get the same treatment. There is something about ITP that really stands out better then the rest. Also the price they qouted was the price i got. There was no hidden fees. I was ready to pay some hidden fees becuase on my cell phone i pay all these weird taxes and fees so I guess im used to it. Anyway thanks again and god bless you!

After dismal experiences with, first, MagicJack and then InTalk/Nextiva (see my reviews for each), I took one last try with VOIP, this time with ITP.  I had spoken to ITP customer service pre-sale on 2 or 3 occasions and found them to be easy to reach, knowledgable, pleasant and they spoke English!  Today I received my ITP adapter (Linksys unit that looks identical to the unit I received from Nextiva, but with a different model number).  In any event, I plugged it into my router, then my phone, then attached the AC power adapter.  Within moments I had 3 green lights (power, internet connection and phone) and was able to make a phone call.  No customer service required.  I then tried an incoming call and - drum roll please - the PHONE RANG! (something Nextiva could accomplish once for only a short time).  Their on-line interface is very simple and easy to navigate.  The only thing I can't speak to is their after-sale customer service, because I didn't need it!  I guess as the saying goes "third time's the charm".  Their payment plan is better, too - an "annual rate", but you only pay monthly and get 2 months free.  I had to pay both MagicJack and Nextiva for a year up-front.  MagicJack came through with a refund quickly and without trouble.  Not sure how Nextiva will do yet; I'm stuck keeping their account open until my number is ported to ITP.  If it's a hassle getting my money back from Nextiva, I will definitely add that to my Nextiva review.