Review

Ratings

Overall
6.25
Sound Quality
5
Reliability
5
Customer Service
5
Features
5
Price
5

Posted: 06/17/2009

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Quality

Pros: Much cheaper than regular land line with lots more features. Eager for your business unlike huge old monopolies like ATT.
Cons: Need to have cell phone as back up. If power goes out, your phone service is gone. This is applicable to any VOIP service. But everyone has a cell phone these days so its not a big issue. Power outages are relatively rare in our country. But you need to have back up plan in place if you power does got out so you can conduct business. Maybe put cell phone on cards as secondary number.

Reviewed by: aperer (xxx.xxx.210.149)

Sound quality is great. So far we're very happy. I gave Vonage months to fix my phone call quality and they never succeeded. They finally told me after 8 months that my internet line was not fast enough. Why didn't they tell me this from day one? Plus you have to pay for the router and another fee if you cancel before two years is up with Vonage. I don't remember being told that. (Be sure to cancel within the first month with Vonage; if they don't fix your sound quality or they will tack on those fees.) Nextiva has given me great sound quality from day one and the its very easy to administer my service online. I was going to give up on VOIP but Nextiva demonstrates the technology was ready and can work as well as a land line.

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