close
The price comparison tools on this website require you to disable Adblock for full functionality. Please consider disabling your ad blocker on our website in order to best take advantage of our tools.
Home > All Providers Reviews > Icore Networks

iCore Networks Reviews

iCore Networks is dedicated to providing their clients with business VoIP telecommunication systems that do more than traditional systems and cost much less. Targeting small and medium sized companies, iCore Networks brings your company the same telecommunications capabilities that are used by big Fortune 500 companies at a fraction of the cost.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Icore system - a review

user_review
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
3.8
Average: 3.8 (1 vote)

I answered the "cost" question in the middle. I don't even know the cost of the system because I didn't deal with that, our IT dept dealt with getting the system for us. We have 18 locations and that information was not given to the individual offices. Icore has been very responsive to our questions. There are things that still need to be tweaked but Pembroke is working on that for us.

Good service so far
The digital system is different for us and I think I prefer the analog system at this point but once I get use to the new system, I'm sure I will change my mind
Yes

iCore Networks Customer Service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4.6
Average: 4.6 (1 vote)

When our organization first switched over to iCore networks, we had a rocky start, however due to their phenomenal customer service, we have since remediated our problems and it has been working fine ever since. They are quick to respond to our needs and have been able to fix anything issues that we encountered.

Yes

Pembroke is awesome! - iCore Networks

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

Pembroke was not only very kind and helpful, but she taught me and my team a ton about the new phones in under 1 hour. She is a smiling and driven individual who you can tell takes passion in her profession.

Very friendly and helpful. Knew everything
None.
Yes

iCore - Don't put them on a short list

user_review
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)

iCore - Don't put them on a short list
Data circuit price gouging - $100 per month uplift on a Comcast circuit. That means you will pay $100 more to have iCore bill you for the circuit. Should it fail, iCore will work with Comcast to restore it, but here is the catch - they need to talk to your to gain access to your site! Back and forth with a middleman.
Support - During business hours a person will answer the phone. Just don't expect them to know anything about VoIP. They will "write down" all your questions and when support attempts to translate them, they have to call and first ask you to clarify things (If they call at all).
Account reps don't track client requests in any kind of a system. If your rep gets sick, goes on vacation, gets replaced, or gets lazy, nobody at iCore knows you need something. Not even your reps' supervisor.
The contracts are bulletproof and difficult to break without exorbitant fees.
Based on other reviews here, we have concerns about getting our dedicated numbers back when we do leave (Which will happen as soon as the contract is up).

New to VoIP? Pay close attention - Any decent VoIP provider can keep your business and running in a blizzard. The advantage to VoIP is that the phones can be used on almost any broadband network (employees can take them home).
Read the list in the review ...
No

The bad reviews are real iCore Networks

user_review
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.4
Average: 1.4 (1 vote)

The VOIP Telco Industry needs regulation and Icore's customer service policies, installation procedures, cloud service, and management;s multi layer approach to problem solving and conflict resolution is a poster company for Federal guidelines to protect business consumers.
Icore starts with a mandatory three year contract for Telco service and Cloud services per their web based agreements. Sales people will tell you at the first meeting that this is boiler plate and they will let you out of contracts if there are problems but they do not have an interest in doing this.
The company has very strange credit reports from Experian and there is a history of multiple companies with the same name coming from the same address as well as other companies with different names coming from the same address in Florida.
I am very concerned that this company traps customers up front and besides revenue flow they are principally concerned with creating the greatest barriers to exit possible. Without Federal regulation none of these comments will stop Icore from changing their practices. VOIP Telco companies should have no ability to write multi year contracts and if a relationship goes bad because of real problems and you want out they will send you a bill for the remainder of the contract and act like this is a normal business standard operating procedure. It's like a car company that you buy from a new or used car salesman breaking down and when you want to return it they give you a bill for the balance. Telco needs a lemon law like we have for cars. When more and more companies switch from traditional T1 phone service to VOIP providers that control their phone, email, faxes, internet, etc you are outsourcing your business survivability to slick sales people that are there to sell and get the next sale. They really don't care what is said as long as they get your signature on a brief contract that has a huge contract behind it which is on the web and they don't show you at the meeting.
People have posted real long reviews and you have to get pretty upset and frustrated by Icore to put that much effort. Not many people read these reviews but I would think that there are enough unhappy people out there that have suffered from Icore that there should be a movement to disallow severe contractual agreements that are completely one sided like Icore's contract structure which is listedon their web site.

None
Sales Pitch does not match with reality and they are a very combative company
No

Great Experience - icore Networks

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

iCore Networks provided a state of the art phone solution to our company. Call quality is outstanding, and the phones are packed with features. The interface is very user friendly and the training staff was excellent! Couldn't have asked for a better experience than what I received from iCore Networks.

Yes

Go Live Project - I-core Networks

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

We had two scheduled project resources for our go live week. I have nothing but positive comments on both of them. Very professional and courteous. Trained our entire corporate location on the new VoIP deployment, and assisted with timely resolution of punch list items that made our launch a success.

very professional and courteous
Yes

iCore is horrible

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

All of the poor reviews of iCore on this site are absolutely accurate. iCore is an extremely expensive, unreliable, and poorly run and supported VoIP provider. Their contracts leave little to no outs for the customer, and do not hold them to any sort of SLA's or uptime requirements.
I continuously experience the same outage over and over with no long term solution in site. iCore's response to these outages and the urgent tickets that get opened when they occur, is to wait until the issues passes.
I would strongly advice any company looking at iCore for VoIP service to run away as quickly as possible.

None
customer service, call quality, reliability, cost
No

Worst Vendor Experience with iCore We have had in over 10 years in business

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Worst Vendor experience in over 10 years of being in business. We signed at the end of February and were promised service within 2 weeks. Its now the middle of May almost 3 months later and we still do not have the service we agreed to.
Before they signed they examined the work space infrastructure to make sure their products and services would be compatible. We agreed to terms and signed and gave a deposit. A month later somebody shows up with phones and leaves after a few minutes saying our system is not compatible with their product. At that point they start telling us we need to make various changes to our servers to be compatible with their product for significant extra money. We said no, to cancel the agreement and lets be done with it. That didn't work for them. It got nasty and went back and forth for several weeks. We had the President of the company involved. After weeks of negotiation and time away from our work to deal with this, we decided we were going in circles with this company. Again we reiterated we just wanted the service we signed up for and if they couldn't deliver it for the price we agreed we didn't want it. We agreed to buy another firewall and pay for the device but not the labor as this was never disclosed to us and questionable whether this was needed or not.
Several more weeks went by before somebody installed the firewall. Then the phones came after more than 2 months since signing the agreement. Then they tried to move our data to "their cloud" which was fairly routine and easy we were told.
The person who tried could not do it, but the billing started anyway. Then they ported us to their services and could not get our company email working. The engineer had no idea what to do other than switch back to our old provider until they could figure it out. Meanwhile we have asked billing to not bill us for cloud services and they are not responding.
We again went to the President of the Company for help several more times, with no response. Management does not care. Customer Service is not a priority. We wish we had read some of the other reviews before signing anything with them. We have dealt with 100's of vendors over the last decade in business and this one is the worst we have ever worked with. We would strongly advise shutting the door immediately if one of their salespeople contact you.

There have been no pros to this experience.
The price agreed on is only a starting point. They add additional charges when they want and threaten to cut phone service for questioning. After almost 3 months they have been unable to provide the services we signed up for. Yet, they are trying to bill us for them.
No

Awesome Sound and Service - icore

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Everything from sales, to my project manager, to the onsite techs and Network Engineers, to the trainers were fabulous. They each knew their craft and were able to resolve the issues that popup during phone system cutovers with blazing speed which was just amazing to my team. We are used to normal "tech support" where we are given the run around for 24 hours.
So what we did was switch two offices from analog and VoIP to iCore's VoPI (Voice over Private Internet). The HD voice is astounding. It is almost creepy as it sounds like the person on the phone is sitting right next to you talking in your ear. If you are not happy with your analog or VoIP solution, then setup a demo with these guys. You will be blown away! They also do video conferencing and list of other services. We do not take advantage of these services just yet, but it is nice to know that we are with a company that is not a one trick pony as far as telco is concerned.
The best feature of iCore was most definitely their people. Tech support that actually supports you and doesn't argue with you or try and tell you it's your issue and not their responsibility. Project Managers that keep you informed, keep deadlines, and help you work through the processes. And last but not least, Trainers that are personable and knowledgeable. They all seem to love their jobs and it shows in their work.
I would highly recommend iCore to anyone. They have great services, but more importantly awesome people which are a pleasure to work with.

Sound Quality, Tech Support, Training, Project Manager
None so far
Yes

Pages

iCore Networks

-
2004Year Founded
43%Recommend
32User Reviews

Overall Rating

2.85
2.69
65%
55%
57%
52%
53%

Service Locations

    Recent Reviews

    BryteCall Logo
    5
    BryteCall

    Great service! was very simple and quick to get our new system setup. Jonathan was our rep. highly recommend.

    March 26th, 2024 - italdoors
    BryteCall Logo
    5
    BryteCall

    BryteCall has been easy for use and their customer service is very responsive. Furthermore, BryteCall offers great rates making it a suitable choice...

    March 23rd, 2024 - Mike Vanessa

    Most Recent Blog Posts

    Everything You Need to Know About TCPA Compliance

    In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...

    Mar 15, 2024
    How Does Outbound IVR Work?
    How Does Outbound IVR Work?

    Interactive Voice Response (IVR) systems have become an integral part of modern communication strategies for businesses across various industries. While inbound IVR is widely known for its role in...

    Mar 15, 2024