Great company and great service. I ordered Layer4 as our primary business phone based on the pricing. The phone was shipped to me already setup and with a user guide that we easy to understand. The control panel has LOTS of features, and was easy to figure out. I've been using the service and 800 number for 3 weeks now and haven't dropped a call or had any problems. I do like that you can add and remove phones month to month without a contract. Based on the pricing and the fact that you get all of the features with every plan makes Layer4 a solid recommendation.