Good Customer Service and Overall Satisfaction

Kevin Rooney's picture

Kevin Rooney
Member since: Jun 2012
xxx.xxx.64.242
Pros
Great deal, adequate voice quality, good customer service, integrates with our CRM system, reliability is good
Cons
Cost is higher than our previous provider

We were able to negotiate a great deal with Fonality on the solution we needed. It was crucial to integrate with SugarCRM, which is possible through Fonality; one of the reasons we went with a more expensive alternative to our previous provider. The phones were delivered quickly and we have distributed them between our domestic and international offices with full functionality. As a business phone solution, Fonality has not let us down and has provided the service we require for the best price we could have hoped for.

Sound Quality
4
Reliability
4
Features
5
Customer Service
4
Price
4
Overall
4.2

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