FluentStream: Surpassed Expectations
In my 20+ years in the IT Profession I have never, until now, encountered a company that put such an emphasis on customer satisfaction. FluentStream surpassed my expectations.
Customer service is the lifeblood of any business. Many can offer promotions and slash prices to bring in new customers, but unless you can get some of those customers to recommend you, a business won’t be profitable for long. Customer service is all about customers and sending them away happy – happy enough to pass positive feedback about your business along to others, who may then try the service you offer for themselves and in their turn recommend other customers. There is nothing more exasperating than telling someone what you want or what your problem is and then discovering that that person hasn’t been paying attention and needs to have it explained again?
Fluent Stream has shown that they listen to us by making the appropriate responses, such as suggesting how to solve the problem, taking the initiative to research and resolve the problem and then follow up with a solution. We started using a new CRM (NetSuite) with VOIP integration and had issues. The FluentStream staff actually showed up on site to assist with the implementation and configure the VOIP setup for us. This kind of customer service has become a thing of the past. I had grown accustomed to outsourced customer service departments and faceless, electronic "help." (I recently had to call a software company and I've never heard more muzak in my entire life. They still haven’t called back). It always gives me a bit of hope when a company actually goes above and beyond the call of duty and provides excellent customer support. Thanks for all your help Josh, Doug and staff. Kudos to your company.