Phonebooth

Easy Install & Great Customer Support!Bandwidth.com made our transition to VoIP quick and painless. All of our phones were up and running with very little downtime. I wish more businesses were as easy to work with as Bandwidth.com!

Just installed... felt like a Beta testerThis company means well but its processes procedures and communication with the customer leave A LOT to be desired. Port dates were wrong. Equipment did not ship, the still did not ship. The gateway we paid to have configured arrived unconfigured taking my time and that of the installation tech on the phone. It is still not completely set up. The initial installation coordinator did not return calls. We still have no documentation for the system.

Exelent Customer Service. I was impressed with this companies great customer service. Very friendly and helpful an patient with me while I explained what I needed. Definitely recommend Bandwidth.com

Good sales proccess.  Not pushy at all and very friendly.  They are one of the more expensive solutions around but their reputation for quality and reliability are top.  They standardize on the Edgemarc ALG Voip gateways which I have experience with.  This says alot about how much they care about voice quality.  With the Edgemarc the phone quality is as good as a PRI.

Ordered a T1 and 10 Unlimited Two-Way SIP trunks from them.  They promised 45 days from order to install and delivered in about 35.  The T1 is a Qwest T1.  I required a very basic extended Dmarc, but they still wanted to charge me over $300 extra for it.  Considering I wanted the provider to be completely responsible for the quality of the solution, I decided to pay for them to-do it. 

While waiting for the install I checked my online portal.  I noticed they had forgot to add my Suite number on our building address.  Worried that this would cause problems I emailed and called my install coordinator about it and was promised it would be resolved.  He did update my address on the online portal, but somehow their system still had our address without our suite number.  Since there are about 45 companies in our building, when Qwest came out to install the extended Dmarc they didn't know where to go.  They didn't do it.  I had to call into bandwidth.com and have them coordinate sending Qwest back out to-do the Dmarc.  Not that big of a deal, but worth noting.

Also, I was getting worred because we still hadn't recieved our router.  The install coordinator said they were delayed because of a backorder on parts.  He promised that when it came in he would overnight it to me.  The router came in and they configured it.  But instead of overnighting it, it came ground shipping.  This took 8 days to get to us.  Again, not a big deal but worth noting.

The router came in and I plugged it into the T1.  The T1 lit up perfectly.  Though the LAN side IP was not set correctly by them (they have you fill out a questionair on how you want it).  The next day I worked with the Activations team and they reconfigured the router per our needs and internal network.  Working with them took a lot longer because the router wasn't pre-configured correctly, but their service was top notch.  These people are very nice and really know customer service.  Ontop of all that they are very technical and know how to-do their jobs well.  This is a rarity in ISP's.

Once activated we placed many test calls and they were fantastic.  The service is absolutely stunning.  Also, the Internet is very speedy and feels like a Teir1 provider.

Sadly, we had forgot to test DTMF before ending our call with activations.  We soon found out that DTMF wasn't functioning.  I called into support and was quickly greeted with yet another very nice and friendly support person.  They took my ticket and said someone would get back to me in 1/2 hour.  As they promised, a tier2 tech did call us back.  We worked on the issue for a few hours and foundout that our PBX had DTMF compatibility issues with the voice provider they had us on.  Their level3 tech put us on one of their other providers and this solved the problem.

All in all the experience has been great and the service is very high quality so far.  If choosing again, I would for sure go with Bandwidth.com.  Great quality phone and Internet and friendly customer service.  There might be a few mild bumps getting started, but all in all they are a great fit for us.

If you need a rock solid service, Bandwidth.com is a great choice.

Good Deal!

After speaking with multiple companies I choose bandwidth.com. The sales rep that I worked with was knowledgable and answered all my question and concerns. I moved from an old Panasonic system that I inherited with the office space that I leasing. After paying a local phone guy a small fortune for setup and a couple of changes I decided it was time for a change. I like to feel that I'm pretty tech savy and along with a little help from their customer support was able to get my hosted phonebooth up and running. It's early, but so far I'm very happy with my decision.

Phonebooth was full of promises and has really advanced the management interface for hosted voip into the realm of easy to use. Unfortunately, they are difficult to get engaged on service quality issues which have become more and more frequent. We are now two years in with Phonebooth and have to abandon ship due to horrendous voice call quality that bandwidth.com doesn't seem to be able to reproduce, diagnose, or fix. It seems that every time we try to make a call, the party on the far end cannot hear us clearly, complaining about dropped words and syllables. As an unrelated issue, we cannot even call Phonebooth support from our phonebooth phones, instead having to use our cellphones to interact with their support—and that's when our phones are working!

If you are in the market for reliable business VoIP phone service, look no further than Phonebooth. We switched our business over to Phonebooth's business VoIP service about seven and a half months ago. Before Phonebooth, we had gone back and forth between traditional phone service, and a couple of other VoIP providers. The VoIP service providers we used before Phonebooth were decent at times, but when you operate a business that depends entirely on phone calls, you cannot afford to have a "decent" phone service carrier. A colleague of mine recommended Phonebooth because he had used it at his previous company, so we gave it a try. I must say I am glad we did because we have had great working phone service ever since we switched with no dropped calls or any other hitches whatsoever.

We switched over to Phonebooth about four and a half months ago and it's been smooth sailing ever since. We run 15 phone lines on their business Voip plan and have been happy thus far. This is what a phone system should be like. Running our business has been much smoother since we no longer have to worry about our phone service cutting out like our old provider used to do. Phonebooth works as it should, and the features are helpful as well.