Aptela Rating

Ratings

Overall
5.75
Sound Quality
5
Reliability
5
Customer Service
5
Features
4
Price
4

Posted: 10/22/2009

Login to Post Review

Pros: Solid company, the phones work, my sales rep is still there! (how often can you say that in the "new" tech world)
Cons: Platform needs a little updating to suite my call center needs. I can't see "parked" calls in our queue from the phone (you have to look at an app on your monitor to accomplish). My rep says they are coming with a new platform soon, we'll see if it addresses that issue, as some of the old voip systems we used were able to accomplish this.

Reviewed by: b4volley (xxx.xxx.74.162)

I have used 4 companies to provide voip service over the past 6 years. Aptela has been the most reliable one to date. All the others have sucked with regards to reliability and CS. Granted this was 4-6 years ago and the roll out in technology was fairly new to most companies. As the owner of a small-medium size delivery business that is open 24 hours a day, we count on our phones bein "up" all the time. They have done a decent job accomplishing, with only a few short outages over the past 3 years. Other companies that we had dealt with would have outages for hours with no ability to get in touch with CS when this would occur. Customer service is good (they answer their phones...not all do you know!) I wish some things were easier, such as assigning new people to a phone or adding different line appearances, which require a cs call, though they are happy to help. I would and have refered them to others.

Not a member yet? Sign up | Login