Reviews for Vonage VoIP Service

Ratings

Posted: 10/10/2008

Great Offer - Two months free

Reviewed by: sathishselvaraj (xxx.xxx.209.10)

FANTASTIC SERVICE! LOVE THE SAVINGS. HERE'S A GREAT COUPON TO GET YOU STARTED!!2 MONTHS FREE of Vonage Phone Service.+.FREE ACTIVATION.+.FREE ROUTER! Go to: http://www.vonage.com/friend Under "Redeem Now" enter the code 2013771689 . Enjoy your TWO FREE MONTHS of service - pick whichever service you like! ENJOY!!

Ratings

Posted: 11/07/2008

Easy as pie

Reviewed by: bettegruben (xxx.xxx.245.19)

I am realy annoyed by all the negotive reviews I see elsewhere.  I know this is going to sound like I drank the Vonage CoolAid, but I have had nbothing but perfect support and it was SO EASY to set up.  I even have issues with 14" thick walls in one building and we (Vonage support and I)  figured out a way to make this all work great for me.  I just got the adapter, pluggd it in (going by the start up sheet given with the adapter) it took LITERALLY 5 miniutes at the most to set up.  I just plugged everything in, turned it on, and it works!!  And WAY clearer than Verison ANY day.  (waited for working service for from them after SIX MONTHS)

Ratings

Posted: 11/06/2008

Vonage Phone Service

Reviewed by: brad0234 (xxx.xxx.104.106)

FANTASTIC SERVICE! LOVE THE SAVINGS. HERE'S A GREAT COUPON TO GET YOU STARTED!!2 MONTHS FREE of Vonage Phone Service.+.FREE ACTIVATION.+.FREE ROUTER! Go to: http://www.vonage.com/friend Under "Redeem Now" enter the code 7705739392. Enjoy your TWO FREE MONTHS of service - pick whichever service you like! ENJOY!!

Ratings

Posted: 11/02/2008

vonage

Reviewed by: zblack (xxx.xxx.104.46)

I have been with Vonage for about 2 years too long.  I've had so many problems with them and it keeps getting worse.  Not only is their customer service not good; but they won't admit it when they don't know how to fix your problem.  They will instead keep you on the phone for hours trying to solve the problem; and you don't want to get off the phone because it's taken you hours to get through.  Only when I talk to someone who is in America do I get real help.  We are constantly having problems with other people hearing us.  The sound keeps going in and out.  Forget about our fax maching working at all.  They have tried to correct that problem; but nothing has improved.  We have to try to fax about 10 times just for it to go through once. And we have problems getting our faxes through vonage.  I'm about to change and can't wait!!!

Ratings

Posted: 10/28/2008

You can check out but you can never leave.

Reviewed by: sverigeson (xxx.xxx.45.65)

I joined with Vonage a little over three years ago.  I had major installation problems.  And Vonage technical support was no help at all.  They kept telling me the problem was with the connection and not their service.  Well, after several weeks of searching the Internet for clues on what the problem was I was experiencing, I found the problem, which required me to make a small change to my registry file.  Then I had tolerable service for about a year.  Then I started to experience increasingly poor sound quality with a lot of background hissing to the point I could no longer hear people at times.  I told Vonage technical support about it.  And they again blamed my connection.  Well, the problem continued to get worse.  And I noticed that although calls would start out with relatively clear sound, they would get increasingly bad within 5 minutes.  I figured it had to be the Linksys phone adaptor going out.  And my online review of user groups proved that my assessment was correct.  But when I called Vonage and tried to buy a new router online, they told me these routers were reserved for new customers.  I would have to settle for a reconditioned Linksys phone adaptor.  Well, in short order, the reconditioned router started causing the same problems.  So I called Vonage again and told them I wanted a new Motorola adaptor as I had had it with Linksys.  I had to threaten to quit to get one however.  Vonage initially refused to send me one for cash or for free.  They wanted me to "temporarily" sign up for a second line.  I would be charged for the set up fee for the second line, but then refunded at a later time.  I told Vonage nothing doing.  Either I got a modem for free from them with no second line being set up or I wanted to close my account.   After much arguement, Vonage reluctantly gave me a new Motorola modem for free with no second line being required to be set up.  I think its fair to say that based on my experience, Vonage sales reps are trained to force you to stay with the company by any means necessary.  They have no scruples or concern about the customer at all.  And once they have your credit card number, they will find creative ways to charge you if you quit their service.  Read some of the other posts on how they claim technical difficulties or don't acknowledge you calling when you try to cancel your account and keep charging you month after month.  Because of all the hassle of quiting Vonage and my fear that they would indeed bill my account after I tried to stop service, I stayed with them until a few days ago when I realized that the credit card they were using to bill charges to was no longer current and Vonage no longer had me over a barrel.  So after some research on VOIP Review, I decided to cancel my service and switch to another VOIPphone service, ITP Phone, which had free calling to over 30 countries for $25, less than the $30 I was paying to Vonage.   I sent an e-mail to Vonage.  But they responded by telling me that I had to speak with a customer service representative to cancel my service.  I took a deep breath and called them so that they could not claim I owed them money from ongoing service.  I expected the worst, and I wasn't disappointed.  I had some weird sounding guy come on the line who proceeded to put me through the wringer when I requested to stop my service.  First of all, he asked for a pin number to ensure that I wasn't being bumped by another phone company.  When I gave him the correct pin, he told me he was surprised the pin was valid since it should change every time I logged on.  That was so much BS, I didn't even know how to respond.  What I think he meant to say was that he was surprised I still had the pin so he wouldn't have a pretext for not allowing me to cancel my service.  Then my "customer service" representative started coming up with 1,001 reasons why I had to stay with the company.  Since he knew I wanted to change service, he told me it should still be possible to cancel my new service, even though I had not shown the least interest in doing so.  I had to yell him down to get the cancellation process to go forward.  He wasn't going to budge otherwise.  Then at the end after 45 minutes or more of haranging, I was put on hold for five minutes, and then again for two minutes before the cancellation was complete and I got a cancellation number.  I was logged on at the time to confirm the cancellation and verified that my status change to cancelled because after all that has happened, I don't trust Vonage.  Even though I was only a few days into the current billing period, Vonage offered me no refund for the $30 amount they had billed me for.  So here's the bottom line:  join Vonage at your own peril.  The customer service from their ESL "customer service" represtatives is worse than awful.  They will do absolutely nothing for you unless you force them to by threatening to stop your service or worse.  Do not believe anything they tell you, especially a promise to do something, because more than likely they have no intention to do it.  The quality of their service is spotty at best.  I had thought it was due to my DSL speed.  But even after upgrading to a faster connection, I never knew when my service would become hard to hear or incomprehensible.  As you can see on Vonage's website, their stock is now trading for under $1; junk stock.  That means most investors don't expect them to survive for very long.  So don't be fooled by their having the largest number of customers of any VOIP service.  Stay clear of Vonage.  Just remember, you can check out but you can never leave.

Ratings

Posted: 10/15/2008

VONAGE is an absolutely WORTHLESS VOIP SERVICE!!!

Reviewed by: gln238 (xxx.xxx.133.55)

 VONAGE IS AN ABSOLUTELY TERRIBLE VOIP SERVICE!! BUYERS ALL BEWARE!!Posted Wed, 10/15/2008 - 11:50If Iknew that I would of had so much quality problems and serice problems with Vonage I would not have ordered that service for anything.  I was originally going to get Phone Power but called Vonage first and their high pressure sales tactics caused me to succumb to purchasing Vonage service which I have regretted from day one.  I now have Phone Power which is the company I was going to go with originally when I was considering which company was what I thought would be best. It turns out that Phone Power is so much better than Vonage I will not go into all the reasons out of my frustrated experience with Vonage.  Just follow some WISE WORDS.  STAY AWAY FROM VONAGE LIKE YOUR LIFE DEPENDS ON IT!!  If you follow those words you will not have to be so troubled like I was with the terrible Vonage service as well as all of the Vonage tricky tactics they try to keep you from cancelling.  People told me over and over that they could not hear or understand what I was saying.  Some said I sounded like I was talking under water.  My voice echoed in the backgrond on my end and I could hear myself repeatedly when I talked.  These are just some of the problems and these happened 90+% of the time.  I have PHONE POWER now on the same DSL line and have not experienced those problems as with VONAGE.  That is an apple for apple experience by the way.  The same DSL line with a different VOIP service.  So I know and have experienced it  for a fact that VONAGE IS WORTHLESS and PHONE POWER IS VERY GOOD. All new people considering VOIP don't take this lightly and save yourselves from the unhappy experience with Vonage that I have had.  VONAGE IS WORTHLESS!!! 

Ratings

Posted: 10/07/2008

Won't admit a mistake

Reviewed by: jeffscoggins (xxx.xxx.225.162)

 They cancelled my DSL when they ported my number and I couldn't get it back. I tried to cancel my Vonage service within the 30 guarantee but they encouraged me to keep trying to find new DSL assuring me that if I wrote a hard copy letter I could still get a full refund. After not finding new DSL service for three months I finally cancelled Vonage and now they have denied my request for a refund, which totals nearly $200.Now, several months later I got DSL again, but I won't be using Vonage. 

Ratings

Posted: 10/01/2008

Reviewed by: citizen7 (xxx.xxx.221.51)

We've had Vonage for 3 years.  There were some growing pains in the first year or so but since then, we hav not had any problems and it has become very reliable.  I think it's a great value and I plan to stay with Vonage for a long time. 

Ratings

Posted: 09/30/2008

Reviewed by: DKasmer (xxx.xxx.149.226)

    They have the worst Customer Service I have ever dealt with. You know the company has problems when they make it extremely difficult to cancel their service. It is worst than AOL. First I was told that I had to cancel on the anniversary date of my service contract, and not one day earlier. Then when you call on that date, they take all your information as to why you are calling, and then they transfer you to their Cancellation Department. I was disconnected, twice, When I called back, they had a record of me calling to cancel, but no record of me actually talking to the Cancellation dept, thus I was still active, and still being billed. It took 2 months and a final 45 minute call in order to cancel. DO NOT YOU THEIR SERVICE!

Ratings

Posted: 09/22/2008

Reviewed by: ottlane (xxx.xxx.18.51)

I have had vonage for 6 years and have to say I am still extremely pleased.  I have never had any service issues, the voice quality is excellent!  Customer service leaves a lot to be desired, but fortunately, it has been rare that I had to contact them. Their prices keep rising, that is my ONLY gripe!!  Can't beat it, have not had a POTS line since I started with Vonage and don't miss it!