Nextiva

Ratings

Posted: 10/18/2009

Reviewed by: will32 (xxx.xxx.192.235)

I have been using Nextiva's InTalk service for a couple of months, and I could not be more pleased. As a frequent international caller, I had been using another provider that now offers "free calling" to a number of countries. The problem with the other provider was that many calls did not go through, I had frequent dropped calls, and voice quality was inconsistent. I tried InTalk based on the recommendations on this site, and what a difference! Now, my calls always go through, voice quality and volume are quality excellent, I have not had any dropped calls.

Sign-up was easy and Nextiva ported my number without a hitch. Also, I was particularly pleaed with the technical support person with whom I spoke. He was not reading a script--he was clearly competent and concisely answered my questions.

I highly recommend Nextiva's InTalk service!

Ratings

Posted: 10/17/2009

Reviewed by: Jurczak Rafal (xxx.xxx.192.235)

I have been using Nextiva's InTalk service for a couple of months, and I could not be more pleased. As a frequent international caller, I had been using another provider that now offers "free calling" to a number of countries. The problem with the other provider was that many calls did not go through, I had frequent dropped calls, and voice quality was inconsistent. I tried InTalk based on the recommendations on this site, and what a difference! Now, my calls always go through, voice quality and volume are quality excellent, I have not had any dropped calls.

Sign-up was easy and Nextiva ported my number without a hitch. Also, I was particularly pleaed with the technical support person with whom I spoke. He was not reading a script--he was clearly competent and concisely answered my questions.

I highly recommend Nextiva's InTalk service!

Ratings

Posted: 10/16/2009

Reviewed by: findsarah (xxx.xxx.244.250)

I bought Nextiva because of the good reviews I read on this site, but I have had it for two months and it has never worked. The agents are friendly but force me to spend hours on hold while they do some bogus "work" on the system. They tell me as soon as I recycle the equip., I will have brilliant phone service. I have done this more than 3x. Yes, I have spent more than 3 hours on the phone with them (what phone?).

I now believe that they have no interest in residential customers. They take money and when I asked for cancelation and refund, I was told to call back in two hours (another tactic--delay, delay, delay).

Nextiva for resdential customers means using up cell-phone minutes on them (which I had reduced because I thought I had a home phone, which after 3 months, I still do not have).

Ratings

Posted: 09/28/2009

Reviewed by: Josef (xxx.xxx.134.160)

I found Nextiva from sites reviewing them and went with their phone connection because of the good things people say. Nextiva has given us everything we need. We run our phones with them, our 800 numbers and our faxing. Having consolidated the three services and saving money is exactly what we wanted. I agree with the people before me, the service is exceptional. You can tell that they care about customer service and I will continue referring people I know to Nextiva.

Ratings

Posted: 09/23/2009

Reviewed by: HR Staffing Tools (xxx.xxx.72.100)

I have been using Nextiva for about 2 months. Excellent customer service along with reliable service makes this a terrific service to have.

Ratings

Posted: 09/23/2009

My Nextiva Voip Review

Reviewed by: RameshSalman (xxx.xxx.117.195)

Overall I have been very pleased with nextiva, hence me writing a testimonial. We use dsl for internet connection and switched to voip when we moved offices.

Instead of taking our service with frontier business to the new location, we signed up for nextiva and had them port our numbers. We are going into our third month using nextiva and can say that it is an upgrade from what we were using before. Frontier was charging us an additional $25 each month for long distance.

The sound quality is very good and using the using the online account manager to change extensions and information is easy and an upgrade compared to what we were dealing with when we used frontier. It would have been great if the porting of our numbers completed earlier, the process took us a bit less than two weeks. I've calculated that we will save $2100 in our first year. The line and long distance savings are big. We are saving good money on toll free minutes too. I recommend nextiva for small business.

Ratings

Posted: 08/27/2009

In Talk-Nextiva Excellent Voip Provider

Reviewed by: Robert Jones (xxx.xxx.149.197)

It has been exactly one year since I began with Nextiva / InTalk VOIP service and
I have had no problems, only excellent call quality, instant transmission over my
high speed FIOS service, voice mail that is clear and provides messages at the
touch of a button. Customer Service with InTalk is second to none..something that I
have not always found. This is one of three voip providers I am using and definitely
will stay with InTalk. I recommend this service to anyone seeking good call quality, instant ringing, no dropped calls, excellent price and superior customer service.

Ratings

Posted: 08/25/2009

Reviewed by: easylink (xxx.xxx.126.45)

Hi, we have had Nextiva service for over a week now and we are thrilled at what great service they offer. Customer service is tops, you get on the phone call their toll free number and you talk to an agent right away. I was able to set up an account in less than 10 minutes. The user portal was very instructive and withing 30 minutes, our softphones were up and running. Lines are crisp and clear!!! Better than phone quality. We have been doing business with other VOIP providers and it is nothing close to what they have. We even tried sk**e (good luck with their customer service!!!)Had i known about them 8 months ago, when we started our business, my estimated savings would've been more than $5,000!!!! and this is just for the 15 lines that we have. More lines, more savings. Thank you nextiva.

Ratings

Posted: 08/06/2009

Reviewed by: returner (xxx.xxx.18.25)

I have had Nextiva for about two months now and been very happy with the quality, reliability and features/options. The sales rep I talked to was knowledgable, helpful and patient. I have recommended and will continue to recommend Nextiva.

Ratings

Posted: 08/04/2009

Get On My Bandwagon!!!

Reviewed by: acrobat (xxx.xxx.64.162)

I decided about a year ago that I wanted to embrace the latest technology and look into VOIP for my business needs. I looked at all the most popular providers available, and decided on a solution. Boy, did I make a mistake. The provider I went with was very expensive, and the service was less than adequate. It constantly was down, and they kept blaming the upstream carrier and downstream carrier. It was never their fault. All I wanted was a reliable phone system. I gave this provider more than one chance to redeem itself because I did not want to go to the trouble of training my staff on a new phone system. The initial set up and training was painful. However, after being down time and again I had no choice. Nextiva to the rescue!!!
When it was time to switch providers I did not want to make a mistake a second time. I did my due dilligence on the best providers out there. From the initial consultation to implementation, I knew I made the right decision. My sales rep (Todd) was on top of everything I needed and felt my pain and anxiety changing services. My biggest fear was the day we went to do the conversion. I was expecting a huge process and issues that I was going to have to deal with. To my surprise, it was smooth and easy. Nextiva held our hands through the entire process. We were up and running in no time. It was absolutely unbelievable!!!! Furthermore, since we have been up and running, we have not lost 1 call. It's not normally like me to post user reviews but I wanted to get the word out that if you need a VOIP solution, Nextiva is THE ONLY WAY TO GO. I have reccommended Nextiva to anyone who needs a good system. When phone service is your #1 source of doing business, you need a service/partner you can trust. My trust is with Nextiva.