Reviews for Magicjack - Consumers speak out and take action

Ratings

Posted: 03/29/2008

product & company both terrible

Reviewed by: Anonymous

first of all, this piece of junk doesnt work. when you try to launch the program, it launches the website instead. called tech support and they basically told me "we cant help you...is there anything else we can do for you?" now that i want to return the product, check this out from their website: "magicJack device must be returned in its original packaging, be accompanied by proof of purchase and you will pay for the return shipping." Sounds like a company thats just dying for your business, huh. I really wanted this thing to work too.

Ratings

Posted: 03/25/2008

BAD BAD BAD

Reviewed by: Nick

oh my God the problem that i have to return this thing back. .....
I tryed to use it, the sound quality was BAD, REALY REALY BAD... the giving out PO box to return it. and that PO box dosnt exist. So 30 goes by.... and then you know. BAD COMPANY!!!!!!

Ratings

Posted: 02/21/2008

magicjack did not work for me

Reviewed by: paul

i got the magicjack yesterday tried to install and never got any action never made a call never recieved a call. this went on for the whole day from talking to chat support.noone coule get it to work so i told them to give me my money back and they tried giving me a hard time about that not wanting to stand behind their product.in my opinion dont try selling your junk untill you know that its going.thanks for nothing and a waist of my time an money.oh yea by the way they still havent put the money back on my card yet how bout that money back guarantee bull shittttttttttt.

Ratings

Posted: 01/02/2008

COMPLETE RIP OFF!!!

Reviewed by: Justin

My magicJack experience was one of the worst I've ever had. First of all there is -NO- support. The customer service links and "fix it" links on their site are all broken links - They don't answer their 'live' tech chat -- I have a fast Internet connection and I've tried several fast PCs... the software crashes 29/30 times you plug the jack in.... Out of 15 phone calls I made only -ONE- CALL was clear enough to identify as intelligible human speech.
I am now trying to get a return authorization --- which is proving to be quite an experience itself. STAY AWAY FROM MAGICJACK!!

Ratings

Posted: 12/16/2007

MagicWHO?!?!

Reviewed by: Gary

I ordered my magicjack almost 2 weeks ago and paid the extra 15 bucks to recieve it within 2-4 days. I recieved an email from magicjack saying that my order was processed. I still have not recieved it. I've chatted (what a pain) with their sales rep and I'm told that it hasn't been shipped but he didn't know why. So, I still don't have a magicjack and I don't have any idea on what the heck is going on with my money, or the device. I love the concept of low overhead and low prices but if I can't get the simplest of help then it is worth my 20 bucks a month to go back to the phone company. Magicjack, you lost me and anybody I can convince as a customer!

Ratings

Posted: 11/09/2007

You must be kidding !!!

Reviewed by: don

This isnt worth the bother. I tried to get a question answered on the site. You had to go into a chat room with one rep and 50 people bombarding them with questions. You never got an answer. All they kept doing was putting up a useless link to go to, that did nothing. They just now got a one on one chat support but they are of no help. This chat support model is a waste !!! Charge a buck or two more so I can get a problem resolved with a live person without wasting 45 mins typing back and forth.

Ratings

Posted: 05/21/2007

No Delivery

Reviewed by: Anonymous

Stay away: I have order the magicjack. NO delivery no charge on credit card no response to emails.

Stay away for now

Ratings

Posted: 09/29/2009

Sound Quality

Reviewed by: GoNavyMike (xxx.xxx.138.146)

The only real problem I've found is the sound quality to devices is terrible. I've used a couple of cordless phones, just echoed/echoed/echoed and stut-t-t-tered. I even used my Bluetooth but it would not pick up sound half the time, even when I was mere feet away from my PC. So I've broke down and decided that the only good thing is a mic/headset (Corded). It seems to work fine. I've also changed the skins too.

Now as for all y'all winebag complainers of MJ. Most of everything I read is that most of y'all do not follow instructions that are printed on the package and are on the MJ website. I did, and as stated above, the only problem I've had has been the sound quality with other devices (Phones-Bluetooths).

If you wish to respond to MJ by sending it back, then do something like this: Put it in a small box with a note, put that in another box with a note. Do this several times and include notes in each box and when MJ gets it, they'll have to see each note in each box before getting to the malfunctioning MJ. Oh, and use the receipt by signature function at the USPS, that way you know they got it. And don't throw your receipt away.

Now as for me........I'm going to enjoy my MJ. READ!!! READ!!! READ!!!

Ratings

Posted: 09/05/2009

Magic Jack

Reviewed by: BlingBling (xxx.xxx.32.70)

Bottom Line: I’m very happy with my Magic Jack . I was very concerned when I read the negative reviews about Magic Jack. In fact, I wasn't going to buy it based on the negative reviews. However, I finally got rid of my Cox cable digital land line because I hardly ever used it. We use our cell phones more than a land line. Seeing how the magic jack wasn’t going to be my primary phone I decided to try it out. I thought, “Worst case is I’m out $40 and I’ll write a bad review.”

Well, I’ve been using my Magic Jack for a little over four weeks now and the thing is working perfect. I am pleasantly surprised at the quality of phone calls I make with my Magic Jack. I called my family and they said it sounded better than my old land line and better than my cell phone. I am very very pleased with this device. My only complaint, and It’s pretty minor, is you have to dial your area code to make a local phone call. Big deal, I can live with that minor inconvenience for $20 a year.

I don’t understand the negative complaints. I suspect some people have unreasonable expectations or they’re not computer savvy. I knew going into this deal that I would need to leave my computer on. Come on people, this thing doesn’t run on fairy dust. Of course your computer needs to stay on. I have mine hooked up to an old stand alone laptop running XP and 1GB RAM. I allow the computer to go into standby (use less electricity) and my magic jack runs perfect. If you have an old laptop or desktop you're thinking of getting rid of, I suggest you hook up the magic jack to that computer and let it go into standby. My Magic Jack has been rock steady for over a month now.

I haven’t been charged for the Magic Jack yet. I’ll let you know how the billing goes. If all goes as expected, I will give the Magic Jack very high marks. That’s my story and I’m sticking to it.

Ratings

Posted: 09/04/2009

magicJackUSB-Voip telephone

Reviewed by: ddriskell (xxx.xxx.197.229)

I've been using magicJack for about a year and a half. It is true you get what you pay for and I certainly wouldn't rely on magicJack as my primary or only phone. I use the magicJack exclusively for outgoing calls or computer tech support calls using the speakerphone. It helps keep me from exceeding my monthly cell phone account minutes.

I tried out several phones and hookups to get what I consider optimal performance from magicJack, which is just ok. It works most of the time however there are occassional days when it's unusable. I do have a good internet connection and have also used Vonage with this connection with consistent high quality.

Here are some tips to optimize magicJack:

- Use a short good quality phone line, 6' or less. Optionally you can use a mobile phone with the base connected to the short line if you need to get away from your computer.

- In the magicJack software menu set the microphone volume to max. I also use a phone that takes a 9 volt battery which allows me to increase the speaker phone volume on my end.

- Experiment with your USB ports to find the best one. It's not recommended using it through a hub and I found this to be true.

Problems I have encountered are:

- Hissing or crackling in the background, occasionally you hear beeps. Re-establishing the call will usually improve the connection.

- Sometimes you make a call and the other party cannot hear you.

- Some days the darn thing just doesn't work for a while. Restarting the software or rebooting may or may not help.

They don't recommend it for faxing. Messaging has worked well and you have the option to have messages sent to your email which I like. Their website is helpful and answers most questions. I haven't tried calling them but I can imagine, as with most companies these days, it might be difficult to talk to a person.

This is a good deal if you can use an ok secondary phone service that works most of the time.