MagicJack Reviews – You get what you paid for…
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! Alert !
Pomerantz Law Firm Has Filed a Class Action Against magicJack...
NEW YORK, Jan 18, 2013 (GLOBE NEWSWIRE via COMTEX) -- Pomerantz Grossman Hufford Dahlstrom & Gross LLP has filed a class action lawsuit against magicJack VocalTec Ltd., ("magicJack" or the "Company") CALL -1.75% and certain of its officers. The class action filed, in United States District Court, Southern District of New York, and docketed under 13-CV-0448, is on behalf of a class consisting of all persons or entities who purchased or otherwise acquired securities of magicJack between February 28, 2012 and January 8, 2013, both dates inclusive (the "Class Period").
What is magicJack?
A magicJack is a cheap and small device that allows you to make Internet phone calls for cheap prices.
As of 2011, magicJack costs $39.95 plus shipping and handling. You get a free year of calling to the United States, Canada, Puerto Rico, and the US Virgin Islands. Additional years cost $19.95.
How does magicJack work?
One of magicJack's top selling points is its ease of installation.
- Plug your phone into the magicJack
- Plug the magicJack into your computer
- Start making calls
Is there a special magicJack phone?
Nope! magicJack is what's know in the industry as an analog telephone adapter (ATA). So you don't need a special phone in order to use magicJack.
What do you think of magicJack?
We encourage caution while using magicJack for the following reasons:
1. Some voipreview.org users experience trouble with MagicJack according to their reviews on our website.
Our user reviews of magicJack speak volumes. Customers on our site raise awareness about magicJack's poor connection quality and device failure at times.
2. Lack of reliability.
The magicJack equipment itself isn't the only thing that reviewers report as unreliable. A number of reviewers posted that magicJack doesn't publish its prices on its website and that its billing can be confusing and different than what was expected.
3. magicJack installs software on your computer.
According to people posting reviews on our site when you follow the easy-to-use installation steps above, you'll find that magicJack installs software on your computer.
The magicJack software has been reported by some as very difficult to remove. magicJack software also may display advertisements on your computer.
4. magicJack doesn't have a customer service hotline
MagicJack does not have a customer service hotline, so the only way to resolve a billing or service issue is by a high-traffic, slow-response chat room.
Lodging Complaints Against magicJack
If magicJack hasn't resolved a complaint that you had or hasn't fixed an issue you're having, you can go through these organizations to lodge a complaint:
- BBB – Better Business Bureau
- FCC – Federal Communications Commission
- FTC – Federal Trade Commission
- State Department of Consumer Affairs
- Your State Attorney General's Office
Specific State Attorneys General Consumer Affairs Division
- California Consumer Affairs Division
- Florida Consumer Affairs Division
- New York Division of Consumer Protection
magicJack phone numbers
There are also some helpful blogs posts that we've found on how to use magicJack:
Tech support numbers from Rip's Domain
Residential VoIP providers
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Business VoIP providers
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