Nextiva

Ratings

Posted: 10/16/2009

Reviewed by: findsarah (xxx.xxx.244.250)

I bought Nextiva because of the good reviews I read on this site, but I have had it for two months and it has never worked. The agents are friendly but force me to spend hours on hold while they do some bogus "work" on the system. They tell me as soon as I recycle the equip., I will have brilliant phone service. I have done this more than 3x. Yes, I have spent more than 3 hours on the phone with them (what phone?).

I now believe that they have no interest in residential customers. They take money and when I asked for cancelation and refund, I was told to call back in two hours (another tactic--delay, delay, delay).

Nextiva for resdential customers means using up cell-phone minutes on them (which I had reduced because I thought I had a home phone, which after 3 months, I still do not have).