Optimum productivity with short call

 Life as a call center agent for me was very frustrating as no matter what I did my productivity would not improve as my time was wasted in dialing numbers and most of the time I would be struggling with busy lines or answering machines. It was only after dialing atleast 5-6 numbers, I was able to get hold of a customer.  Being a part of outbound campaign, my performance graph was going from bad to worse as my time was being wasted in unproductive calls. Two software solutions- predictive dialers and Interactive Voice Response (IVR) gave a positive direction to my performance graph.   With predictive dialer , the time I wasted in dialing numbers and getting hold of right person reduced drastically. By spending less time on calls my productivity increased manifold as I managed to close more number of calls on a positive note. It not only reduced my frustration, but also infused a new wave of enthusiasm as my average number of calls multiplied with this streamlined call handling.  My productivity got a further boost with introduction of Interactive Voice Response (IVR) where only calls that were of serious nature were forwarded to me and most of problems of customers were sorted on IVR channel. This was not time and money saving for my call center, but even for the customer who called. With improvement in my potential annual value, i even got an interesting hike in my salary.  Introduction of two applications to automate working in our call center has changed my life and of all those agents who were grappling with problems like I had as we all are giving better customer satisfaction.   For More Information To Visit This Site : http://www.obelyx.com/  Contact Us –  (240) 454-6347 info@3clogic.com support@3clogic.com feedback@3clogic.com