Reviews for Verizon VoiceWing Multi-line

Ratings

Posted: 05/01/2008

Reviewed by: Anonymous

I have used verizon for 8 months and have tried 4 times working with their customer service to eliminate an echo that is heard by an incomming caller but it is still there. I have FiOS (Fiber Optic) so connection speed is certainly not an issue. I have also had unexplaied calls going to voicemail instead of to our phone or our voicemail (and yes I have the number of rings maxed out and our home answering machine set at 4). In addition, Verizon makes you dial your own area code to make local calls. I have not asked but am wondering if they will allow you to change the calling codes within the VOIP converter to eliminate this issue. I went with the service from Verizon thinking a large company would provide decent service but at this point I am going to use this site to identify a better provider.

Ratings

Posted: 05/01/2008

Reviewed by: Anonymous

I have used verizon for 8 months and have tried 4 times working with their customer service to eliminate an echo that is heard by an incomming caller but it is still there. I have FiOS (Fiber Optic) so connection speed is certainly not an issue. I have also had unexplaied calls going to voicemail instead of to our phone or our voicemail (and yes I have the number of rings maxed out and our home answering machine set at 4). In addition, Verizon makes you dial your own area code to make local calls. I have not asked but am wondering if they will allow you to change the calling codes within the VOIP converter to eliminate this issue. I went with the service from Verizon thinking a large company would provide decent service but at this point I am going to use this site to identify a better provider.

Ratings

Posted: 03/11/2008

Voicewing Customer Service is POOR!!!!

Reviewed by: Tim

I switched from Vonage to Voicewing because they offered more features at the time. Voicewing is fine as long as you do not need their help for anything! Avoid these guys unless you can do your own service.

Ratings

Posted: 03/01/2008

Customer Service

Reviewed by: Dennis

Voicewing CS is virtually non-existent.
After the port of 1 number of a multi-line service plan it quit working after 5 days. At least 8 calls have been made to CS to resolve this problem. Spent hours on the line with them and finally got a Trouble Ticket generated; to quickly have it closed. After another call I found out that they said that they tried to contact me but were unable, so they "closed" the ticket. So after a week of calling, the problem has not been resolved.

Ratings

Posted: 02/21/2008

Too bad it didn't work

Reviewed by: y

It was easy to sign up and they sent the equipment and established my account without any problems. Unfortunately, their tech support was not able to get the phone adapter to work with my ISP (Verizon FIOS). Canceled service since they could not get it to work.

Ratings

Posted: 02/17/2008

Account temporarily suspended

Reviewed by: Sue

I've only used the Voicewing service for a few weeks and on three occasions I've tried to call out, only to be told that my account had been temporarily suspended. To get it back I had to 1) confirm my service address (either through the account manager or by phone) and 2) power-cycle the phone adapter. Real obvious, eh? The very least they could do is put a label with these instructions right on the phone adapter so you'll know what to do. Because this sort of thing can happen, according to the customer support people, if your system goes offline for more than three hours, like if there is a power outage. Which it never did, but that's a whole other problem. I couldn't seem to get through to them how offensive, not to mention inconvenient, it is to be told that your account is suspended when you haven't done anything wrong. The rationale was that I "might have moved" so they have to re-confirm an address that has already been confirmed. Excuse me? If I moved I think I would know it. I am perfectly capable of changing my service address manually. I don't need to be cut off every time I unplug the unit.

Also, I have never been able to get the online help feature to work for me. And I never got any response when I used the online feature to report problems.

The customer service people I talked to were pretty nice, all things considered, but they are dealing with a seriously flawed product and don't seem to be able to do anything about it.

Ratings

Posted: 02/17/2008

AVOID THEM like the FLU

Reviewed by: gary

WORST company ever! They are NOT VERIZON. They are a low budget company that bid to use the Verizon name. There is NO customer service. It took 5 days for them to restore my account when it was suspended because of a brief modem power failer. NO one works on weekend. The phone was good for 5 days. The after 5 minutes your call breaks down. the conversion has echos, and your voice drops to the point where you cannot be heard.They charged me up front and never refunded my money. It took 4 weeks to receive my phone adapter. Another 2 weeks to get my old number. After 2 weeks of crap service, I tried to switch back to my olde Verizon land line. Voicewing (verizon VIOP) would NOT release the number for 2 weeks, pushing past the 30 refund termination deadline. Further proof VoiceWing is NOT Verizon. They are a spererate entity, and only paid to use the Verizon logo.

Ratings

Posted: 12/27/2007

Reviewed by: Hoang

Customer service is one of the worst. When I lost my Internet for 2 days, my Verizon Voip service did not recover for over a week. Tech support is not in the US. They insisted on making me trying the same old things over and refused to relay my problem to the next support level. I finally got someone nice enough to do that after over a week. Basically, you are at their mercy. I will cancel it as soon as my one year contract is up.

Ratings

Posted: 12/26/2007

Frustrating customer service

Reviewed by: John

After an initially smooth experience getting set up, I encountered problems and "customer service" should be relabeled as "non-service" -- have had an issue they haven't even called or e-mailed back in spite of daily calls for the past two weeks. I have never experienced anything this bad in my 57 years of life. I cannot recommend Voicewing to anyone.

Ratings

Posted: 11/30/2007

DON'T DO IT!!

Reviewed by: Mark

I had Verzon for just over one month. I had problems from the start but wanted to give them a chance to solve them. Nothing was solved. Voice quality was poor. Calls were lost after one minute. Faxing worked only 20% of the time. Customer service people were difficult to understand. When I finally cancelled my service, they tried to charge me an "early cancellation fee".