Reviews for VelocityTel Trunk Replacement

Ratings

Posted: 12/03/2008

Can't cancel the service.

Reviewed by: r_voip (xxx.xxx.17.233)

Overall it was not too bad.

Ratings

Posted: 04/18/2008

Unreliable and poor quality

Reviewed by: Anonymous

I signed up for this service because of the good reviews from voip review. I have a business with 8 phones. I was told that if i had a fast connection then i wouldn't have any problems. I invested $5000 in a new network when we moved offices and we have a 5MBps dedicated connection. It took a few weeks for our phone number to be ported. Customer service was friendly but never fixed problems even though we had many support tickets and they were escalated to top level support. The phones that they recommended were the GXP 2000's and they are of cheap quality. We often have echo's and occasionally get disconnected. We have to reset our phones frequently to avoid problems. The main complaint i have is the quality and reliability of calls. The quality of my cell phone calls is much better than my voip ones. I just tell people to call my cell to avoid being disconnected. Overall we saved money on the service but more than payed for it on our network and time lost. Use a reliable provider or standard service

Ratings

Posted: 03/07/2008

very happy

Reviewed by: Jeff

I got the service and set it up just by plugging in the AT to the router.
The service has worked great.

Ratings

Posted: 03/07/2008

Good stuff

Reviewed by: Jeff

I was impressed by the speed at which my order was processed.
Tech support was great. They are fast, accurate and very helpful.
They had my phones set up quickly and then set up the voice mail.

Ratings

Posted: 12/18/2007

Very Nice!

Reviewed by: leah

I have a small office of 20 sales people. We are on the phone all the time. We switched to Velocitytel just hoping to save a lot of money, but we achieved so much more! The PBX they have is awesome! It had morefeatures and flexibility then any of the others I spoke to and it cost less!

We did have some intial problems with dropped calls so we called their tech support. The guy I spoke to was VERY knowledgable and we discovered that our Internet connection was being maxed out. He then changed us to some high compression format so that we use less of the connection. Now we can have more then 40 calls going with no problem! The quality of the calls did seem to go down just a little. Without all the compression the calls were crystal clear. However it is barely audible and I have decided to just keep it this way instead of uping my Internet connection.

Overall - Saved alot of money - recieved more features then I had hoped for, some of which have gained me customers already - Very nice experience!

Ratings

Posted: 10/31/2007

Thank you

Ratings

Posted: 10/30/2007

Great work

Ratings

Posted: 10/30/2007

Great work

Ratings

Posted: 09/25/2007

Tech Support

Reviewed by: Ronald

I called the support team and they was able to pin point the issue quickly. Network cable was bad. Jesse was fast, helpful and just brilliant.
Ron

Ratings

Posted: 09/13/2007

Very dissapointed!

Reviewed by: Anonymous

I have tested this service for use in my business for the past 2+ months. It has not been reliable and is not ready for prime time. We have given them 2 months to get the service straight and all we get is excuses from their inadequete support personel who simply tell you "the engineers are working on it" or "the phone manufacturer's caused the problems wait for a firmware update". Our phones loose registration daily, the service quality is poor 90% of the time, we lose calls mid-call daily, many features inexplicably stop working for days at a time. As I write this (8am 9/13/2007), our internet is fine but the phones can not connect to Velocitytel to make a call.