Reviews for Packet8 Business 2000



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(202 reviews)

Sound Quality
3.79975
Features
3.940595
Reliability
3.826735
Price
4.10891
Customer Service
3.29975
 

Overall Rating

3.795148

8x8, Inc. - Voip Reviews and Voip Ratings


Ratings

Overall
6.25
Sound Quality
5
Reliability
5
Customer Service
5
Features
5
Price
5

Posted: 10/24/2009

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8x* Voip Provider Great Experience and save money

Pros: Customer Service Price
Cons: none

Reviewed by: fonejunkie (xxx.xxx.21.186)

I moved my small business of 12 phones to them two months ago and I have had a great experience. Their customer service helped us with a seamless install and transition and the phone quality has been superb. We have new polycom 550 phones and the hi def sound is great. Best of all is our overall telecom costs have gone down by almost half.

Ratings

Overall
6
Sound Quality
5
Reliability
4
Customer Service
5
Features
5
Price
5

Posted: 04/06/2008

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Pros: Price ease of use
Cons: None yet

Reviewed by:

I was a bit nervous before I took the plunge into VoIP from my local telephone company, but I am glad I did because the service has been great and the features are wonderful.
We installed 15 extensions and it went seamlessly as we just plugged them in and they worked. If you want to save money and get more features to help your business than I recommend this company,

Ratings

Overall
5
Sound Quality
4
Reliability
2
Customer Service
4
Features
5
Price
5

Posted: 03/27/2008

poor voice quality

Pros: price, features, ease of use
Cons: call quality

Reviewed by: Anonymous

Contrary to most of the user comments, our experience with tech support was extraordinary. We did have MAJOR voice problems and they tried like the dickens to fix it. It REALLY was the connection, not them. I did a trace route on the connection and Level3 in San Jose is the problem...probably for most users that is where the problem is since that is the last hop before it goes to their server. Features and price was great, the real problem

Ratings

Overall
4.175
Sound Quality
3.35
Reliability
4
Customer Service
3.35
Features
3
Price
3

Posted: 03/07/2008

It Works

Pros: does it's job
Cons: customer service could use some improvement, long delays during business hour. some CSR's don't speak English very well.

Reviewed by: Stephen

an internet phone through a national company was the only way i could get a number with a different area code.

Ratings

Overall
5.825
Sound Quality
4.65
Reliability
5
Customer Service
4.65
Features
5
Price
4

Posted: 03/06/2008

We love it!

Pros: Internet hosted PBX. No expensive equipment to buy.
Cons: Can't think of any

Reviewed by: Roger

We've been using Pakcet8 at ramwebsolutions.com for over 1 year and we love it. It enabled us to move from an office space to working from home. The service is clear and just as reliable as "regular" phone service

Ratings

Overall
5.5
Sound Quality
5
Reliability
5
Customer Service
4
Features
5
Price
3

Posted: 03/06/2008

Excellent Service

Pros: Reliable, transportable
Cons: Slightly high price

Reviewed by: Don

Great service in every way, but Comcast is offering Voip for lower price in my area. I'm willing to pay a little more for Packet8 right now since it works so well.

Ratings

Overall
5
Sound Quality
4
Reliability
4
Customer Service
4
Features
4
Price
4

Posted: 03/06/2008

Router setup

Pros: versatile, transportable, value
Cons: No notification for calls on hold

Reviewed by: Don

Setting up our Comcast router to prioritize VOIP traffic was a bit troublesome. If you can't fine tune your router, you may be out of luck with this service. Their customer service is helpful with this.

Ratings

Overall
4.575
Sound Quality
3.65
Reliability
4
Customer Service
3.65
Features
4
Price
3

Posted: 03/06/2008

Pros: Affordable and effective for small businesses.
Cons: Was a bit tricky getting set-up.

Reviewed by: d

Ratings

Overall
5.425
Sound Quality
4.35
Reliability
4
Customer Service
4.35
Features
5
Price
4

Posted: 03/06/2008

Pros: all of the features, such as outlook Integration
Cons:

Reviewed by: Terry

Ratings

Overall
5.825
Sound Quality
4.65
Reliability
4
Customer Service
4.65
Features
5
Price
5

Posted: 03/05/2008

Great for small business

Pros: Sound like a big company without the big expense, online management of all extension settings
Cons: Lack of a sophisticated online database for troubleshooting problems, getting network tips, etc.

Reviewed by: Bruce

Packet8 was the lower cost solution to our needs. Phone systems for traditional phones lines are expensive, but the Packet8 VOIP service is scaleable as we grow with no technicians required to set up. Great example was when I moved my company to a new office -- all we did was set up the DSL on our computer network and the phones worked immediately. Also great for remote employees working from home who are just another extension in your office no matter where they are geographically -- and you can have them billed directly for their extensions.


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