Reviews for EasyOfficePhone.com Business Local

Ratings

Posted: 09/25/2009

Excellent Service - Great Price

Reviewed by: Greengrass (xxx.xxx.93.241)

We switched to EasyOfficePhone a little over a year ago now. Initially we had some quality issues due to our internet connections, but once we sorted that out there has been no looking back.

Using their corporate line system and combing our main office and remote workers on one system has allowed us to save money and improve our communications ability. Would highly recommend to any business looking for a full featured VoIP provider.

Ratings

Posted: 09/17/2009

good service

Reviewed by: stefanf (xxx.xxx.8.70)

I was with vonage for about a year and they were good but once I moved the business out of my house and hired a sales person their service just didn't have all the cool toys like a main menu and extensions that I wanted. I signed up with Easy Office Phone and switched my adapter for one of their business telephones. Things have been working great and I would recommend this service to other small businesses.

Ratings

Posted: 07/29/2009

Wanted to say thanks to Ray

Reviewed by: susan_dds (xxx.xxx.148.18)

Ray (my sales rep) has been so nice to me thought this process, so much so that I am posting this review as a way of saying thanks to him. I am not the most techincal person and I was scared about installing this service myself. I must have called poor Ray a ton of times in the last two weeks to help me setup these phones and understanding how to use the various options on them, but now that I am on my feet I am so happy that Ray was there to guide me. Last week I think Ray spend an hour with me on the phone. He is great fellow.

Ratings

Posted: 07/19/2009

Always my problem

Reviewed by: Paddler (xxx.xxx.85.233)

I switched to EOP a little over a year ago. My little interaction with CS left a lot to be desired, essentially pretty arrogant. But, the reviews were good and the guy that actually did the setup was good.

Everything worked fine until about 5 months ago. So, a little under a year of service.

I am using a AAstra 480I CT phone system. It looks nice and the main phone works great. The handset is junk. I dropped it once and the LCD screen went blank. It would occassionally come back. Since I did drop it, and who hasn't dropped a cordless handset, I agreed it was my problem and I would have to pay the replacement cost. I got one from CDW.

We work in retail and the cordless is essential so when the 2nd one got droppped and quit I vowed never to use an AStra phone again. We now live with out the cordless feature and run to answer the desktop. I understand Polycom is coming out with a cordless soon.

EOP made change in their configuration and suddenly I stopped getting voicemail. I talk to them and they tell me it is really up to me to fix it since it is my firewall that is blocking the messages.I am not sure even where to begin. That will cost me a minimum of $135, since I have to call our IT support company and that is their minimum 1 hour charge.

I told them it is cheaper to change companies and find one with real technical support.

Final straw; my credit card info got stolen. No major damage as I caught it right away when I noticed a $3 I had not made. The credit card company canceled the card and issued a new one. I had forgot this is the card the phone payments are charged to. Suddenly, I find my business with no phone. I call them for info and they said it was for non payment and they had sent me emails to inform me. I found them in my spam folder.
So, I quick hop out to their site and enter a new credit card. Then they say the information will not go through until we fax them a form. I don't have faxing. I try to get them to at least turn it on as I have been with them over a year and it is just a formality of the form. They refused and I have to head to a kinko or something to fax this form. They said it was a security concern. BS! If there site is not secure enough to handle a cc change then why are they keeping my cc info out there.

So, now I have a form with ALL of my information on it and I have to hand to some person at KINKOs to fax it. Reall secure, but they don't care, they just want the signature.

I am switch providers as soon as I can.

I think these guys run this business out of their basement.

Ratings

Posted: 12/02/2008

Impressed

Reviewed by: gpale (xxx.xxx.132.51)

We moved to this service 4 months ago from verizon.  We have been very impressed with the sound quality (I have voip at home and its not always that clear).  We had an issue with call transfers with this service when we signed up but after an engineer asked us to upgrade some software on our router we didnt have this issue again.  The online live support is very helpful.

Ratings

Posted: 11/16/2008

Very Happy with Easy Office Phone

Reviewed by: iris82 (xxx.xxx.77.90)

Easy Office Phone was recommended to us by another company in our building who has been using them.  The customer service has been fantastic in my opinion.  We features and opinions that are now available to us with this service as compared to our local telephone service that we had installed in the office are just such a big difference.  I am really happy with this decision and would definitely recommend them to others.

Ratings

Posted: 09/22/2008

Easy Office Phone...

Reviewed by: marketd (xxx.xxx.136.174)

Amazing company! If you're undecided go with these guys. You won't regret it in the least. They're just amazing and true to their name, they make it easy for you!

Ratings

Posted: 09/17/2008

Easy Office Phone

Reviewed by: patentsondemand (xxx.xxx.73.46)

Easy Office Phone provides a great VoIP service that we had been looking for at a competitive price. They offer excellent quality of service in answering questions and resolving any potential issues and their team is dedicated to working with you to meet any needs you may have. Easy Office Phone allows us to have a reliable system across our organization's various locations that can easily be modified. Another plus is that their system also integrates exceptionally well with the X-Lite softphone allowing us to be extremely mobile.

Ratings

Posted: 08/04/2008

The Provider You've Been Searching For

Reviewed by: jake@jkmedia.net

After trying many of the current hosted VOIP/PBX providers on the market, I can tell you for sure that Easy Office Phone is the best! Getting set up was easy - they do all the work for you. Many hosted PBX providers don't have features that we were used to taking advantage of every day (paging, company-wide speed dials, Busy Lamp Fields/extension status lights...). EasyOfficePhone has all of these standard PBX features, plus things like online call records, fax-to-email service, and find me/follow me which we couldn't get from any traditional PBX. We’ve had sound quality problems with many other VoIP providers in the past, but not with EasyOfficePhone — no jitter/quality issues and no downtime. Their low monthly prices and great selection of phones were some other reasons we switched. Bottom line: you'll be sorry if you choose any provider other than EasyOfficePhone.

Ratings

Posted: 07/29/2008

Easy Office Phone Ideal for Small Business

Reviewed by: tleamond

We have been using Easy Office Phone for almost a year now.  We have two offices in different parts of the country and we travel extensively.  Flexibility, reliability, and affordability are features we value in a telephone system.  Easy Office Phone provides all three and along with their excellent customer service they provide an ideal solution for our needs.