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webmaster
VOIPgo
Tue, 2009-11-03 14:31
VOIPgoI subscribed with VoiceGO in May 2009. I tried th service for 4-5 days and it was poor quality. One day was totally off and NOBODY answered the phones or chat. Based on their 30 days warranty I asked to have the account canceled after 5 days and requested to be reimbursed. It's been more than 6 months now and they never send me the money back or answering the emails. Now, at the beginning of November still nobody answers the phone calls....Just a recording they are restructuring. My reco: NEVER, EVER DO BUSINESS WITH THIS COMPANY.
It was painful getting my account set up, but we finally did get it working. I have been invoiced monthly per the terms of the agreement, but I didn't notice an extra $25 charge slipped in until I was processing expenses near the end of the month. I went looking at the terms of the agreement and found the following statement:
"4.13 Billing Disputes: You must notify us in writing within seven days after receiving your credit or debit card statement if you dispute any Voipgo charges on that statement or you will be deemed to have waived any right to contest such charges. All notices of disputed charges should be sent to Customer Care Billing Department."
So according to Voipgo, since I din't find their extra $25 charge within 7 days of them slipping it onto my credit card, I have 'waived my right to contest' the charge. With voipgo there's no email receipt or notice of a billing... you have to log in to their web site, open the 'Account' section, click on the Invoices, then select a specific invoice that you want to inspect.
It looks like fraud when they add a misc. charge to the bill knowing that 99% (or more!) of the customers won't catch them in time.
***The best thing is to avoid this provider and find one that people give a descent review.***