Top 4 ways to troubleshoot your VoIP Problems

1) Test you Internet connection (VoIP Speed Tester) – Your Internet connection is often the single most important thing that affects whether or not you can have VoIP and good quality VoIP calls. In general it takes a minimum of 90 kbps upload/download to have good VoIP call quality. Take the VoIP test to see how your Internet connection stacks up. Click here to take the VoIP Speed Tester. If your results from the VoIP speed test are not good try powering down your modem and check all the wiring and cable connections and then power on your modem. If this does not help – contact your Internet provider for help and more information. 2) Power cycle down your modem, ATA (VoIP device), router – If you took the VoIP Speed Test and passed with flying colors then the problem lies somewhere else. Next turn power off your modem, router and ATA (VoIP device). Let a minute or two pass. Now turn on your modem, ATA (VoIP device), router but in the proper order. You should turn on your modem first and let 2 minutes go by to fully be up and running. Next turn on the equipment next in line that connects directly to the modem (could be the router or ATA device). Finally turn on the last equipment in line. 3) Contact your VoIP provider - They will be able to make adjustments to your ATA device to improve call quality. 4) Update the firmware on your router - Do this by looking up the manufacturer of your router and going to their site and following their directions to update your firmware.