What does Hosted or Virtual PBX mean?

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What does Hosted or Virtual PBX mean?
Posted Wed, 04/30/2008 - 19:44
Hosted PBX and Virtual PBX are one and the same. They deliver PBX functionality as a service available over the internet or Public Service Telephone Network. Rather than buying your own PBX you contract for the service with a hosted PBX (Virtual PBX) service provider. With this service you will be able to get all the feature rich options of a PBX along with many other additional features to help you manage your business better.
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Comments

I found this while searching

Mon, 09/08/2008 - 22:04 — Barry Jeenmaz

I found this while searching google. It's a good way to get hits. Thanks Pete for clarifying that. I'm researching a VOIP solution for a small business and a Hosted PBX makes lots of sense. What do you think about Aptela?  ---------------------------------- Email - labs.beanz[at]gmail.com AIM - sic Yahoo - 2bz How To Make a Petition -=InK=- 

Need help reagarding VoIP provider

Sun, 06/22/2008 - 00:24 — beginner

Dear Representative,I have a small business setup company from India. I want to get the VoIP facility as a Local Number to my customers. If you could please tell me what will be the best option for me as there are so many providers. The facilities we want are given below: 1. Must be low cost.2. provide numbers for India(maybe PSTN or Mobile)3. Basically for incoming free calling is needed.4. Voice recording facility is needed while unavailable.5. Support PC- Phone(PSTN or Cell) 6. with all other benefits like call waiting, call forwarding and all just like normal phones.basically what i was looking for is A VSP(VoIP Service Provider) will give me a Number in India(Indian Number) for taking incoming calls. Please provide me some advice. It will be great if you suggest me some plan or package accordingly.Thanks in advance for any assistance. -- Thanks

Re: What does Hosted or Virtual PBX mean?

Sat, 05/03/2008 - 13:13 — jr

There is no right answer as which is better - doing it in house or going with a hosted provider solution. In a lot of ways it is similar to making the decision about wether to run your own email server or web server in house vs. going with a hosted option. It all depends on your needs and budget.

There are also a lot of services popping up now that claim to offer hosted pbx service but fail miserably to actually deliver anything remotely close to business class pbx service. The hosted voip space still has a ways to go in terms of maturing. Someone mention Aptela and while I haven't tried them, I've heard reasonably good things about them. One I have tried that I liked is OnSIP - the setup easy but the quality seems good. Took me less than an hour to signup and setup a couple of polycoms and I never had to speak to a person there at all.

That said, I also run my own Asterisk system and there are things I can do with it today that no hosted service that I know of can do.

Re: What does Hosted or Virtual PBX mean?

Wed, 04/30/2008 - 19:44 — Archives
That's really odd to post a question and then answer it in the same post. :)

Re: What does Hosted or Virtual PBX mean?

Wed, 04/30/2008 - 19:44 — Archives
Cool! I found this while searching google. It's a good way to get hits. Thanks Pete for clarifying that. I'm researching a VOIP solution for a small business and a Hosted PBX makes lots of sense. What do you think about Aptela?

Re: What does Hosted or Virtual PBX mean?

Wed, 04/30/2008 - 19:45 — Archives
Tks for the input. Is there a number of user where the Hosted PBX is more expensive than a on-site implementation ?

Re: What does Hosted or Virtual PBX mean?

Wed, 04/30/2008 - 19:46 — Archives
Hosted PBX normally starts to loose out vrs. an in house unit at about 150-200 seats. This would be if all users were in a single location. It all depends though. You can run a TCO to figure out the 2-5 year costs

Re: What does Hosted or Virtual PBX mean?

Wed, 04/30/2008 - 19:46 — Archives
Runkel: TCO is a squirrely calculation. A lot of it depends on how much 'hands-on' work has to be done calling the customer service department and sitting in voice-jail with the Hosted PBX operator. I can tell you, from personal experience, that I'm spending thousands of dollars in my time diagnosing networking problems and tracing the error to the Hosted PBX operator. I believe that an in house unit can be cost effective. I'm installing a VOIP PBX into my phone closet and as compared to a leading Hosted PBX operator, the PBX equipment pays for itself in 20 months, assuming that I have 5 people served by the system. I've included all costs of support provided by the PBX manufacturer, plus expected IT costs of integrating the new unit into my network. Of course, time will tell if I will spend more time babysitting the PBX box in my closet, or babysitting the Hosted PBX provider...

Re: What does Hosted or Virtual PBX mean?

Wed, 04/30/2008 - 19:47 — Archives
Hello Mr. Patent, when you mention that you're installing a Voip PBX into your phone 'closet,' and that 'the equipment will pay for itself in 20 months,' what are the other charges. For example, who do you pay for the calls? Do you pay some provider anyway per minute fees for local and long distance calling or how does that all work? Would a Hosted solution that includes many minutes (if not an unlimited amount of minutes) be more cost efficient per month then having an onsite solution? Or do you think that would depend on how much calling you do?

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