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Is this speed test good or bad?

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anonymous
anonymous's picture
Joined: 01/18/2010
Posts:

Is this speed test good or bad?

Hi,

Just found this site and hope someone can explain the speed test result.  I'm using several Vonage lines (two of their adapters) on a Comcast cable connection.

The jitter number (you -> server) = 1.9ms

Packet loss is 0

Packets out of order is 0

Number of supported voip lines = 18

Maximum download pause = 160ms

Average download pause = 13ms

Quality of service = 30%

The "summary" page has four green balls that say my voip quality should be good.  But there's a red ball for QoS and it says my voip calls are likely to be "broken."

My Vonage voice calls actually sound pretty good and not "broken" at all.  How significant a factor is the QoS if everything else is good?

Is there something I can do to improve the QoS?  Is that something that Comcast can fix and, if so, what exactly should I tell them or ask for?

 

Last Updated: 02/10/2012 06:02 AM