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Leveraging VOIP for the Call Center

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Wed, 04/30/2008 - 22:30

spaghett001

Joined: 08/25/2009

Posts:

Anyone have success stories with cool, sustainable, stable, scalable, ways to leverage VOIP for driving down costs in a call center? I currently pay for multiple T1s and about 40 8XX numbers on traditional telcom, taking 15-20K calls/day, and growth rate of 100%/yr. thanks in advance!!