The Top 16 Call Center Headsets of 2024
To ensure that your agents are achieving their highest productivity levels, it's important that they are using a proper call center headset. The most important factors to consider when choosing the right headset includes reliability, noise reduction, and comfort. When the headset starts to become uncomfortable, there will be a decrease in the agents' level of efficiency, even if they work remotely. Not having a noise reduction feature on a headset means the calls will sound unprofessional and the agent may lose vital information.