Open letter to all VOIP providers

Folks: You are in the communication business. You know that you are competing with incumbents that boast 99.9999% system uptime. I think you need to be up front about what your actual uptime is when you first sign up customers AND while you are upgrading your network. If you fail to report your uptime, I think that many savy customers will assume that you are not for real. I know that a lot of customers complain about billing, porting, and features. But first and foremost, you have to make a telephone call work. All these other issues are secondary compared to voice communication. No one expects perfection -- particularly with an industry like yours that is in its infancy. But, people feel burned when they are promised voice service, and they get, perhaps only 75% working phone calls. Read my letter to a general manager of one of the VOIP companies below: David: I come from the telecom industry. I understand digital telecom from an ITU point of view. I’ve read patents dating back to the 1990s concerning VOIP in connection with an acquisition of a VOIP vendor. Nevertheless, it is a mystery why your phone service cannot keep up with the voice traffic you get. Because of intermittent outages on your side, I’ve increased my call volume 100% just to test to see if your network is alive. If you want to reduce the volume from technical inclined customers (and possibly improve server stability), please, please, please, give me reports (by email) of your outages so I don’t waste my time, and your server’s time verifying operational status. This request has fallen on deaf ears in the past. I hope you are able to comply. By the way. When people have asked if I recommend Vocalocity, I tell them no. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4