Anyone used Callcentric? How good are they?

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Anyone used Callcentric? How good are they?
Posted Thu, 05/15/2008 - 15:06

I am considering signing up with Callcentric. Could anyone tell me how good their connection is? How about customer service. I went to their website and they do not have a number to call, just a web based form, do you know how responsive they are?
Do they ever have any downtime and how fast are they in resolving issues? Do they have cancellation and activiation fees? how much are they?

Any other information would be helpful. Thanks!

Comments

 I am very glad I have

Wed, 11/26/2008 - 11:42 — clinn

 I am very glad I have found this provider, and can highly recommend them for semi-technical or technical users (due to some user configuration required, as they are only BYOD). My use case was analog telephone replacement, where I was paying about $50 per month for a basic line + CID + long distance, with very few calls. First - their rate plan. While their monthly plan is very competitive, they are one of the few to offer a "pay as you go" rate, which gives you an incoming / outgoing number for $1.95 per month, about $.80 / month FCC taxes, and then lets you "pay as you go" for 1.8 cents per minute. If you are using less than around 1000 minutes per month, this is cheaper than anyone else. The call quality is absolutely fine, indeed, sometimes better than my analog phone. I have had no service outages to my knowledge in the 1 month I have had service. Customer service: it is only email based, but it is GREAT, GREAT, GREAT! When I have posted problems by web (from the control panel page, logged into your account) they usually respond in hours, and all responses are technical and insightful - they know what they are doing. I have even gotten answers in the evenings on weekends. They only support "bring-you-own-device" (BYOD), which is good and bad. It is good in that you get to pick and configure your own. I finally chose, and highly recommend, the Handytone HT-502. One thing that they do not make clear is that if your ATA does not support flexible dialing plans, you will be stuck with 10 digit dialing only, which is unacceptable to me. The HT-502 allows the proper string to be entered to get you 7 + 10 dialing. The bad side of BYOD is that you have to configure it yourself. This took some research and experimentation on my part, which could have been a problem with people unskilled with things technical. Customer service may have talked me through in gory detail if I had needed it, but for users without an on-site technical helper, they may have less trouble going with another VIOP provider. Caller ID: incoming and outgoing numeric only, they do not subscribe to any database services (like many other providers). You CAN add any number to your web page, however, in which case it will send that text. All told though, I could not be happier, and I really AM saving myself over $40 per MONTH - my typical bill is about $10, including some international calls

PRO: Very low cost, pay-as-you-go option for < $3 / month, taxes included!Great call qualityGreat customer serviceBYOD - suggest Handytone HT-502 (has dial plan configuration) 

CONS: Very fewNo non-BYOD options makes configuration somewhat technical, so not best choice for non-technical configurers

Call-Centric has great call treatments

Sat, 09/27/2008 - 20:46 — Harry

I have been using CallCentric for about a month for a very limited purpose.  I have switched from a PSTN line as my main office line to another VOIP service, and I also have eliminated my "live" answering service in favor of NCH's IVM, an automated interactive voice messaging system (the only one that works with VOIP services).  I use CallCentric as my call forward destination when I leave the office.  I set the IVM to answer on ring 3.  The great thing about CallCentric for me is the "call treatments" capabilities.  You can route calls to different destinations based on time and day, based on whether or not any device is registered to the service, based on call collision, or based on caller identity (including groups). This may be the most versatile set of treatments available. Their account versatility is also admirable. You can choose between free SIP-SIP and CallCentric to CallCentric only, Pay-As-You-Go, North American, or multi-national plans. All include free incoming calls. They also offer the best price on DID numbers. If you take any plan that includes outgoing non-SIP calls or forwards, you have to pay for e911 services and associated fees. There is no opt-out option on that even if you can demonstrate another 911 option (this may be a legal thing). If you take the Pay-As-You-Go plan and make a deposit to your account, they will take a small cancellation fee (.70) should you cancel the plan. The remaining balance is refunded quickly. My limited experience with outgoing calls (1 test call) suggests good call quality. The call treatments work just as promised, as does the Voicemail. The control panel is easy to understand and simple to use, and the account page is quite clear. For my purposes, and likely for most, I would give CallCentric 4 stars, failing to give 5 only on the basis of the lack of real-time support.

Re: Anyone used Callcentric? How good are they?

Thu, 05/15/2008 - 15:07 — Archives

I have been using callcentric for a while. I would definately recommed them.

Re: Anyone used Callcentric? How good are they?

Thu, 05/15/2008 - 15:07 — Archives

One of the best in the market.
And most of all one of the most honest people in the market.

Re: Anyone used Callcentric? How good are they?

Thu, 05/15/2008 - 15:08 — Archives

One of the 'most' honest? I should hope that they are simply 'honest.' And not just 'more-so' than another. For my money, I don't think you can keep the title of 'honest' if sometimes you aren't. But maybe that is what you meant. In any case, why do you think Call Centric is one of the best? What do you like about them? And could you tell us what internet connection you use for your service. Thanks!

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