Reviews for Aptela Aptela Connect

Ratings

Posted: 08/12/2008

bobcatcookie says:

I was with a different VoIP provider which was chaotic from the time I signed up until the time I cancelled my service.  Thankfully I found this company called Aptela which helped me through all of my woes.  Every step was relatively simple.  My sales agent explained the entire process to me and even though we had to buy new equipment the cost was still relatively low.  I've had service with Aptela a little over a month now and the service has been fantastic.  At first we had a few network and firewall problems but the technical department helped me through every step of getting this figured out.  Thank you Aptela for saving my business!

Ratings

Posted: 06/18/2008

You might as well get a Walkie Talkie

pedroarroyon says:

Our small business has been stuck with Aptela for over a year now.  Do not even think of getting this if you are planing on making ANY international calls- the other side just won/t be able to hear you.  As phatetic as it sounds, I have to rely on my Skype phone for all outgoing Intl calls.

Ratings

Posted: 04/30/2008

Wouldn't Recommend Them

Anonymous says:

We only hang in with Aptela because we are unsure of who else to use. The worst part about them is their customer service. Hold times are always long and many times you are dumped into voicemail. If you do get ahold of someone they talk over your head and get annoyed when you ask them to clarify. Now I'm not tech stupid, but I don't speak fluent VOIP apparently. Their web interface also does not do as much as our last provider. We switched to them because they provided VOIP plus hosted PBX combined but man we gave up a lot to get that. Our last carrier was so great to work with in hindsight.

There was a post on here defending the quality saying it was most likely ISP related. I can tell you that on the same ISP my call quality dropped once we switched to Aptela. It's ok, but I have regular bad calls.

Ratings

Posted: 03/31/2008

From the voice of experience

Anonymous says:

Good luck getting it installed. Management is awful at best. You want to see a great example "Office Space"? Gil Pabon is a tool. Employees are leaving or getting fired in droves because management are trying to keep their jobs. Lots of high level meetings about "performance". Gil Pabon is a tool.

Ratings

Posted: 03/15/2008

APTELA LIED TO ME

MARIA says:

I got ripped off by an Aptela Agent and his name is Jim Regan. He told me that there was no set up or activation fee then i was charged $100, he turned around and said ok I can charge you for the 4 set up companies you have. he assured me my total monthly bill would be $170 a month and they were lower then any other company. I got the rude of awakening when I got my first bill, $800 for 4 set up and that included $100 set up fee that he would not charged and misc frivolous charges. If I were you I would not do business with them.
they are rip off. It takes them weeks to get you set up and they customer service sucks.

Ratings

Posted: 03/13/2008

Very Unhappy

Frank says:

I am looking for a new provider. When I have clients calling my cell phone because they can not reach me or leave a message, that is BAD. Tech support will tell me "it works now...." I need it to work 100% of the time. they do not seem to understand. The web portal is a night mare to navigate through.

Ratings

Posted: 02/27/2008

going back to Aptela

Frank says:

I left Aptela because I thought VoIP was VoIP and I could save a little money with Vocalocity. Boy I was wrong. I had Aptela for nearly a year and never had the trouble I had the last 6 months with Vocalocity. Felt like Vocalocity was out to kill my business.

Ratings

Posted: 02/18/2008

Aptela isn't bad for the price

chris says:

My company has used Aptela for a year, and their service is pretty good, and the features for the price are pretty good. I have to say after fiddling with my network for a long time that the technical staff, and engineers don't know the best way to set up our network. Although it is on our network's side, it would be nice to have an "expert" engineer.

We finally put an intelligent Cisco switch in w/ QOS, setting QOS on the polycom 501 also, and are having good results. It took forever to set that up though, and had to find the right person.

Ratings

Posted: 01/14/2008

Bait and Switch

Chet says:

I was interested in 20 phones and the service. I was offered a money back guarantee if not satisfied for any reason. When given the price for the phones the price was too high. The sales rep suggested I go with refurbished phones so I agreed to the purchase phones and service. Upon the delivery of them, I was unhappy with their features. When I tried to return them I was told that refurbished phones were not eligable for return. They pulled the old "Bait and Switch" on me.

Ratings

Posted: 01/03/2008

Aptela Woes

Corey says:

Considering Aptella? Run away as fast as you can.

Bitter? You bet. This is the worst company I have ever dealt with. It's impossible to speak with your assigned customer service representative. Tech support is completely overwhelmed and after 3 months they were still unable to provide information for provisioning our equipment with their system, which was promised in the sales process.

My office has a dedicated T1 line and we run a CISCO ASA5505 router.

Tech support scheduled multiple meetings with myself, my IT professional, their supervisor of technical support and their "Cisco Expert". We were stood up on 3 occassions, costing our company hundreds in wasted money on IT support. After finally getting everyone together, their Cisco Expert said he was tired because he had been up all night working on another issue -- after only 15 minutes!

During this time, Aptela ported my phone numbers away from AT&T after we had discussed in detail that this was not to be done until the service was working. We were promised, guarenteed, given "100% assurance that this [wouldn't] happen". As a result, we had to forward numbers to cell phones and come up with a ridiculous system of passing mobile phones around the office.

My woes continue, after finding another provider and attempting to port my numbers away from Aptela. Their invoices do not include telephone numbers on the bill which is necessary to port the numbers away. I was told to put in a request for a CSR. TO date, more than 45 days later, I have still not received the CSR and cannot port my numbers to a new service. As a result, we've incurred approximately $625 in additional service fees from Aptela waiting for this document.

Did I mention they are charging me a 25% restocking fee for the equipment we purchased from them? The selling point, "if you buy the phones from us, all you have to do is plug them in and they are already setup to work."

We estimate that this debacle has cost us nearly 50 thousand dollars in lost revenue from missed calls due to Aptela prematurely porting the phone numbers.

I've sinced switched to Vocalocity. We had the phones provisioned in approximately 2 hours. In fact, they've allowed me to use the phones I bought from Aptela even though they normally don't support the Polycom 331 (i think is the model number). Customer Service is exceptional. I speak to a FRIENDLY, KNOWLEDGEABLE HUMAN every time I call.

Isolated incident? After 3 months, I doubt it. You decide.