Reviews for 1TouchTone.com Unlimited Local and Long Distance

Ratings

Posted: 10/04/2006

Anonymous says:

Ratings

Posted: 03/16/2006

Excellent voice clarity

Anonymous says:

I switched from Packet8 and now I can hear the party on the other end of line without an echo. Their voice quality is excellent. I had one minor problem when my internet connection went down (I guess that would happen with any service though), their customer service helped me redirect calls to my cell phone until my ISP got things fixed. I have recommended them to several friends. Tom.

Ratings

Posted: 03/06/2006

Satisfied Customer

Anonymous says:

I have used these guys for over 6 months. The quality is GREAT, I've only had a few calls that had feedback/crackle, I just hang up and call back. I haven't had to use "customer service" yet, so I don't know how that is. Otherwise, I have had no problems with this service. I love the call waiting/caller ID, I just had basic "line" I paid $30 just for local service with no features. I've never regreted switching.

Ratings

Posted: 03/02/2006

Never even got the service setup

Joel says:

Was excited about getting Voip service going for me, but this ended up a serious and expensive mistake with this company. I submitted my request for sevice on Jan. 4 and was told my phone number could, and would be ported, within 10-20 days. During this time I would be paying for the service. A month later I called customer "service" to find out why the porting had not completed. The contact told me the the porting department was out and that he'd have someone call back the next day. Two weeks later, after no return call, I phoned again and received the same response, with an added assurance that someone would call the next day. Two weeks later again I email the company and finally do receive a reply informing me that I needed to submit a form and send them a copy of my current phone bill before they can even start the process. Long story, made short...I paid for two months of service and setup fees and in return received NOTHING. Their reply...It's not our fault!!!!!

Ratings

Posted: 12/17/2005

Customer Service

Gene says:

Well, 1Touchtone.com finally got the replacement ATA to me. About minute after I hooked it up, my phone service was back up and running. I'd say that pretty clearly validates my claim that the old ATA had failed. It shouldn't be that slow, however. Nearly a week without service is just not acceptable.

Ratings

Posted: 12/15/2005

Good Quality, Poor Customer Service

Gene says:

I've been with 1Thouchtone.com for several months. From the beginning, the service worked without any problems. The quality was decent though not sterling until I discovered the bandwidth settings on their website. Changing from High Quality to Low actually improved the call quality and significantly reduced the bandwidth needed. My guess here is that High Quality needs more bandwidth than I had available.

I travel extensively, both domestically and internationally and brought the ATA on several trips. It worked great virtually everywhere though its presence (and the additional telephone) did raise a few eyebrows at the hotels. The supplied Motorola ATA has an auto-volt power supply and works on any voltage from 100 - 240 and 50Hz or 60Hz so international use is childs play. (You'll need an adapter for the plug though most hotels have a few to loan out for free. If you decide to buy one, the shops in the European airports have better quality ones than the junk you'll find in most US airport shops.)

However, their customer service and support leaves something to be desired. The ATA died about 5 days ago and it has been a major hassle dealing with their support folks. The toll free number on the website prompts you to leave a message and wait for a callback. Submitting a ticket on-line is pretty easy and they did respond to the first request by e-mail fairly quicly. But, after that, it was a major hassle dealing with half a dozen support techs getting them to agree that the ATA had failed. It was pulling the code from their system, but was quite totally dead on the inside interface. No dial tone, no sync, no DHCP from the embedded server, and no internet access on the PC port. They blamed it on my firewall, then on my ISP, my cabling, etc. for 5 days until agreeing to send out a new ATA. I'm waiting on that now and will re-post once the system is back up and running.

They're not the cheapest, but are one of very few providers that offer a local number in my area (Joplin, MO) and that was a significant consideration in my initial choice. If they can improve their customer support response times or offer a BYOD option they'd be an excellent choice.

Ratings

Posted: 04/29/2005

Great voice quality

David Slominski says:

I originally had Vonage, but switched to 1TouchTone. The voice quality was considerably better and I've never had an interruption in service. I would recommend them if you are looking for good audio clarity.